Hotel Guest Service Agent

Are you the Hotel Guest Service Agent we’ve been searching for!

Let’s find out! Answer these three questions right now:

1. Are you a "people person" who thrives in a dynamic, service-oriented environment?

2. Do you find yourself naturally attentive to others' needs, with a knack for making everyone feel welcome?

3. Can you see yourself as an integral part of a dedicated hotel service team, creating memorable experiences for guests?

If you answered "YES!" to these questions, we have an exciting opportunity for you! This may even be your next step toward an accelerated career!

About Us:

Like us, you probably believe in providing guests with an exceptional stay from the moment they step into our lobbies - that's how it's supposed to be!

We have two well-regarded hotels in La Conner, Washington – the La Conner Inn, and also the La Conner Channel Lodge. These are our platforms for success ...to strut our stuff and smother our guests with kindness. It's a tough job, and we get to do it. Did you know that those of us who work in hospitality actually live longer? It may not be proven, but we do like to believe it! Who doesn't love being where people are happy to be!?!

In all seriousness though, at both boutique hotels we embrace our guests with a spirit of welcome and enthusiasm. We recognize that our guests have a choice, and we continuously work to exceed the expectations they arrive with. If we’ve done our jobs right, they will leave the hotel with memories of a positive experience, and with a desire to return again. It's really not that hard ...we just pay attention to their needs, and we try to stay one step ahead of them all the time.

So, where do you start?:

As a Hotel Guest Service Agent, you will be the first point of contact for our guests, providing that warm welcome and making their stay as comfortable as possible. This role requires a blend of customer service excellence and the ability to handle various administrative tasks. You will participate in and help foster a positive and friendly environment and (whenever feasible and appropriate,) have some fun too!

Key Responsibilities:

• Greet guests upon arrival and complete the check-in process.
• Assist guests during check-out and efficiently handle any billing inquiries.
• Address and resolve guests' needs and complaints with a positive, professional attitude.
• Provide information about hotel amenities, services, and local attractions.
• Maintain clear and effective communication with all hotel departments to ensure guest satisfaction.
• Support the reservations process by managing bookings and providing accurate information.

What We Are Looking For in You:

1. Exceptional communication and interpersonal skills. Clear and articulate in our speech.

2. A positive attitude and the ability to work flexibly in various situations. We find reasons to share our genuine smile when we speak with our guests.

3. Strong organizational skills with the ability to multitask effectively. We take pride in our work and recognize that our work product impacts the success of others.

4. Experience in customer service or hospitality is preferred but not necessary.

5. Basic computer proficiency and familiarity with hotel operations software.

Education & Experience:

• High school diploma or equivalent required.
• Previous experience in hospitality, customer service, or a related field is a plus.
• Age 21 or older. This position includes the sale of alcohol to guests.

Why Work With Us?

You’ll be joining a team that's passionate about providing outstanding customer service and where your contributions are recognized and valued. We offer a supportive work environment and the opportunity to grow your career in the hospitality industry.

Compensation Specifics:

Job Title: Hotel Guest Service Agent

Location: La Conner, Washington

Job Type: Full-time, Permanent.

Wage: $17.25/hour

Benefits:

• Health, dental, and vision insurance
• Paid time off and holiday pay
• Opportunities for professional development and training

How to Apply:

Are you ready to take the next step in your career and make a significant impact on our guests' experiences? YES! Now please submit your resume and a brief cover letter explaining why you are the perfect fit for our team to: work@pointforwardhospitality.com.

We can’t wait to meet our next guest services superstar!

A little more about us…

Our success depends on human talent. Without people, we just wouldn’t have use for the word hospitality. We dedicate tremendous effort to building our team, searching for that spark that we carry around but are not always tuned to. At Point Forward Hospitality, we work to ignite that spark in each of us, every single day. It drives our quest for something better, it’s this spark we show our guests when there’s a challenge to be solved. Regardless of our roles, each of us is responsible to positively cocreate our thriving workplace.

Job Type: Full-time

Pay: From $17.25 per hour

Expected hours: 40 per week

Benefits:

• Dental insurance
• Employee discount
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Evening shift
• Holidays
• Morning shift

Experience:

• Hotel experience: 1 year (Preferred)

Ability to Commute:

• La Conner, WA (Required)

Ability to Relocate:

• La Conner, WA: Relocate before starting work (Required)

Work Location: In person

Salary : $17