Client Care Coordinator

We're an acupuncture practice that takes a practical, evidence-based, relationship-centered approach to helping people feel better. We are looking for someone organized and genuine to help keep our practice running smoothly.

About Us

At Point Prescription, we focus on delivering effective treatments in a calm, professional environment. We keep things straightforward - no mystical jargon, just proven approaches to helping people deal with pain, stress, and other health concerns.

The Role

We need someone who can:

- Manage a dynamic schedule while keeping things flowing

- Make clients feel genuinely welcomed and cared for

- Handle day-to-day operations independently

- Stay calm and organized when things get busy

Hours: 15-30 hours/week, flexible schedule with some evening coverage needed

Pay: $20.38-$22.41/hour based on experience

What You'll Do

- Welcome clients and manage the complete visit cycle from booking to checkout

- Master our scheduling system (Jane app) to optimize practitioner schedules and client flow

- Handle room turnover between clients, maintaining our high standards for cleanliness

- Manage opening and closing procedures, ensuring the space is ready for each day

- Track and order supplies, keeping inventory well-stocked

- Build genuine relationships with clients through attentive communication

- Process payments, explain offerings, and handle occasional insurance verifications

- Coordinate client communications including appointment coordination and follow-ups

- Support marketing efforts through newsletter creation and social media (mega bonus skill)

What We're Looking For

- Previous front desk or customer service or sales experience

- You know how to build genuine connections

- Strong attention to detail and exceptional organizational skills

- Adaptable and comfortable with changing schedules

- Expert multitasking abilities - you can juggle various tasks while maintaining calm

- Proactive mindset - you notice what needs to be done before being asked

- Tech-savvy with ability to learn new software quickly

- Experience with newsletters and social media content creation a plus

- Reliable transportation and consistent punctuality

- Interest in healthcare or integrative medicine a plus (and if you’re in school, please apply! we can work with your schedule!)

- Strong self-motivation and ability to work independently

What We Offer

- $20.38-$22.41/hour based on experience

- Flexible scheduling

- Monthly complimentary acupuncture treatment

- 50% discount on additional treatments

- Paid training period

- Paid sick time

- Professional development opportunities

- Performance-based growth potential

- Supportive, calm work environment

Required Availability

- Core evening coverage needed (2-3 evenings until 7:00 PM)

- Occasional Saturday morning coverage

- Flexibility to adapt to schedule changes

- Potential for hours to increase in the near future

- Ability to help manage a dynamic calendar

Location

Beautiful office space in Lower Highlands (LoHi), Denver

Easy street parking available

Close to restaurants and coffee shops

To Apply

Please apply with your resume and a brief note telling us:

1. Why you're interested in this position

2. Your experience with customer service or healthcare

3. Your available start date

4. Your preferred weekly schedule

We're looking for someone who's reliable, genuine, and excited to help create a welcoming environment for everyone who walks through our doors.

Sound like you? We'd love to hear from you.

Job Type: Part-time

Pay: $20.38 - $22.41 per hour

Expected hours: 15 – 30 per week

Benefits:

• Employee discount
• Opportunities for advancement
• Paid training
• Referral program

Schedule:

• Evening shift
• Monday to Friday
• Weekends as needed

Education:

• High school or equivalent (Required)

Ability to Commute:

• Denver, CO 80211 (Required)

Ability to Relocate:

• Denver, CO 80211: Relocate before starting work (Required)

Work Location: In person

Salary : $20 - $22