AR Billing Manager

THE PURPOSE OF POSTION:

The A/R Billing Manager will be responsible for managing and optimizing the billing and accounts receivable processes to ensure accurate and efficient revenue capture across multiple systems. This individual will develop and implement processes, internal controls, and improvements to enhance billing accuracy, increase revenue capture, and streamline collections. The A/R Billing Manager will oversee a team of billing specialists, collaborate with cross-departmental teams, and ensure compliance with customer contracts and internal procedures. The goal of this position is to maximize revenue while reducing costs, improving collections, and preventing revenue leakage or loss.
RESPONSIBILITIES:

• Revenue Capture Optimization: Develop and implement processes and controls to ensure revenue capture is accurate and maximized across multiple billing systems/entities, including NetSuite and customized billing software.
• Customer Invoicing Process: Maintain and continuously improve the customer invoicing process, ensuring timely and accurate invoicing for all customers.
• Team Leadership & Mentorship: Manage and mentor the existing billing specialist team, fostering a culture of continuous learning and performance improvement to reduce costs and prevent revenue leakage.
• Internal Controls & Process Improvement: Identify, implement, and execute internal controls and process improvements related to customer invoicing and receivables collection management.
• Contract Review & Reconciliation: Review and maintain contracts with customers to ensure billing rates align with invoicing, making sure any discrepancies are resolved promptly.
• Policy & Procedure Enforcement: Establish and enforce billing and accounts receivable policies, guidelines, and procedures to ensure compliance, operational efficiency, and accuracy.
• Collections & Relationship Building: Take ownership of collections efforts, working directly with customers to ensure timely payments while building and maintaining strong customer relationships.
• Cross-Departmental Collaboration: Collaborate with leadership from other departments to assess resource needs and improve billing productivity and collection rates.
• Key Metrics Monitoring: Monitor and analyze key performance metrics, such as outstanding authorizations, billings, collections, and accounts receivables, to reduce bad debt and meet performance goals.
• Reporting & Communication: Provide regular updates and reports on revenue trends, challenges, and billing performance to the executive leadership team.
• Additional Duties: Perform other duties as assigned, supporting the overall goals of the accounting and finance departments.

QUALIFICATIONS:

• Bachelor's Degree: A degree in Finance, Accounting, Business Administration, or a related field is required.
• Experience: A minimum of 5 years of experience in revenue cycle management, billing, and collections, with demonstrated leadership experience managing billing and collections teams.
• Billing & A/R Expertise: In-depth knowledge of billing operations, accounts receivable management, and collections processes.
• Volume Invoicing: Strong skill set with high-volume invoicing and managing complex billing operations.
• Process Improvement: Proven success in driving process improvement within revenue cycle operations, particularly in invoicing and collections.
• Leadership Skills: Demonstrated leadership capabilities, including managing teams, developing policies, and executing strategic initiatives to improve operational efficiency.
• Communication & Collaboration: Excellent communication and interpersonal skills, with the ability to collaborate effectively with diverse departments and external stakeholders.
• Problem-Solving Skills: Strong analytical skills with the ability to identify issues, develop solutions, and drive continuous improvement.

REQUIREMENT AND SKILLS

• DOJ/FBI Live Scan Background & TB Clearance
• Working knowledge of standard business practices and procedures
• Computer-literate; knowledge of standard company software applications, internet
• Effective interpersonal skills
• Excellent organizational skills with ability to manage multiple tasks
• Problem-solving ability and proven accuracy with detailed information
• Proficient written and verbal English language communication skills, including business writing and professional telephone manner
• Reliability, dependability, and flexibility