Residential Maintenance Manager

Position Summary: Responsible for assuring over 200 rental units located in Dowagiac, Hartford, Watervliet, Paw Paw, and South Bend are maintained in excellent condition. Closely monitors contractor and team member work to hold accountable for quality results. Works closely with Housing Rental Manager to ensure vacant rental units are flipped in a timely manner. Manage village capital improvement projects such as park development, landscaping, rental unit useful life renovations, and others.     

Essential Functions:

• Directly supervise Residential Maintenance Professionals (RMP) by monitoring and analyzing housing unit work orders, assuring quality service is being provided to all customers.
• Conduct regular onsite visits of work sites.
• Directly assist with maintenance repairs in a hands-on manner, especially in the event of RMP team member absences.
• Responsible for development and training to include certification of RMP team members.
• Responsible for tool/supply inventory accountability, ordering supplies, and keeping vans stocked.
• Source qualified contractors for long term service agreements to provide maintenance in the areas of, plumbing, electrical, HVAC, carpentry, landscaping, snow removal, and others.
• Assist in preparing capital improvement reports including estimate of cost for useful life replacement of housing village assets. Includes annual preparation of rental housing capital improvement budget for upcoming fiscal year.  
• Perform move-out inspections, calculate damage/repair costs, and promptly report findings to Housing Rental Manager for collection action. May require occasional testimony at court proceedings.     
• Work closely with Director of Housing to ensure HUD compliant project records. Properly code vendor and contractor invoices.  
• Familiarity of MIOSHA/ OSHA standards and safety practices, blood borne pathogens, Worker’s Right to Know, Hot Work Tag Program/LOTO, use of required Personal Protective Equipment, Construction Related Chemicals and compounds, and other safety requirements required.

Non-Essential Functions: 

• Other related duties and responsibilities as assigned related to position. 

Equipment:

• Vehicles, power tools, ladders, lifts, and light construction equipment. 
• Systems used: computer generated work order system. 

Position Requirements:

• High School Diploma or GED required.
• Accreditation from a technical school or an applicable skilled trades program is required. May be willing to consider an additional two (2) years of experience in lieu of accreditation.
• Three (3) years successful experience as a residential maintenance manager in a multi-unit rental housing community. Or three (3) years successful experience managing a residential construction or home repair service business. 
• Minimum of two (2) years supervisory experience is required. 
• Excellent communication and writing skills and calculate basic mathematical formulas. Intermediate skills in MS Word and Excel. 
• Knowledge and Experience in; plumbing, electrical, carpentry, heating & cooling, flooring, painting, and appliance repair skills. 
• Self-motivated able to perform with minimal supervision required. 
• Able to meet insurance requirements regarding driving record to utilize Pokagon Band vehicles.

Indian Preference

• Pokagon Band Preference Code applies.

Physical Requirements:

• Ability to sit for prolonged periods of time including typing and computer use.
• Ability to climb, crawl, stoop, bend, and work in confined space environments, lift 50 lbs without assistance, use ladders and work in all weather conditions.
• Requires strenuous work including prolonged periods of standing, walking, and moving in hot and cold weather.

Work environment:

• General Office Environment
• Inside and outside in all types of weather to respond to residential repair needs.
• Vacant and occupied residential homes.  
• Will include confined spaces such as attics and crawl spaces. 
• Will include climbing ladders and working at heights.

Competencies:

• Analytical Thinking
• Ensuring Accountability
• Using Information Technology
• Project Management
• Initiative