What are the responsibilities and job description for the Shift Leader position at Poke House?
The ideal Poke House candidate will :
Be a reliable, energetic, and motivated individual
Have a cheerful, friendly, and enthusiastic attitude and display a positive approach to all assignments
Love to help and serve customers and possess exceptional customer service skills
Have the ability to work in a team and maintain positive working relationships with all team members
Have the ability to maintain a professional appearance at all times
Be able to adapt to a fast-paced work environment with changing customer volume levels
Have the ability to speak clearly, listen attentively, and follow instructions
Have a complete understanding of all Poke House rules and regulations
A typical day at Poke House :
Greet all customers that enter the store. Create a genuine customer experience through a high level of attention and service.
Assist in-house customers and complete customer orders efficiently, accurately, and in a timely manner.
Assist delivery drivers and complete online / mobile orders efficiently, accurately, and in a timely manner.
Complete and manage customer transactions using the POS system. Collect cash or card payments. Issue receipts, refunds, and correct changes as needed.
Replenish Poke House products and supplies as needed. Assist in maintaining store visual objectives, housekeeping standards, and service line replenishment.
Demonstrate excellent time-management skills with the ability to work independently or as part of a team.
Interact with team members at all levels of the company.
Maintain up-to-date knowledge on all Poke House menu items and enthusiastically recommend Poke House favorites.
Answer customer questions, provide information, and resolve all inquiries.
Clean and maintain all working areas (e.g., floors, dining room, service line, POS counter, restroom, kitchen, etc.). Maintain a high level of cleanliness and organization at all times.
Adhere to all sanitizing, food safety, and health procedures to limit the spread of germs and foodborne illnesses between team members and / or customers.
Uphold the integrity of the food with brand standards, techniques, and adherence to local and state laws.
Core Responsibilities (Team Member / Cashier) :
Customer service, cashier
Food assembly
Cleaning, sanitizing
Communication & teamwork
Upholding current food, safety, and health standards
Core Responsibilities (Shift Leader / Team Trainer) :
Customer service, cashier
Food assembly
Cleaning, sanitizing
Communication & teamwork
Training new hires, retraining
Delegating tasks & responsibilities
Assigning breaks and lunches
Upholding current food, safety, and health standards
Basic food preparation
Requirements :
At least 18 years of age (Shift Leader / Team Trainer)
Be available to work at least 4 days a week
Be able to communicate in the primary language(s) of the work location
Food Safety Certification
Open and flexible availability (variable hours / days, including nights, weekends, and holidays, as needed)
Physical requirements : Long periods of standing, walking, and lifting (up to 25 lbs)
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