Account Coordinator

SHIFT is hiring an Account Coordinator to join our growing San Francisco B2B tech team. This is a great opportunity to work with a fun and inclusive team to learn the ropes of the PR industry. With direction from their team leadership, Account Coordinators build, develop and maintain the core program materials that ensure the team can execute successful client programs. At SHIFT, our ACs are involved in all aspects of client analysis, planning, execution and reporting. Your team will rely on you to bring your A game to work every day, and actively contribute to the research, strategy, creative and omnichannel media initiatives we deliver day-in and day-out.

What You'll Be Doing

• With direction from the team, create and maintain accurate media contact lists and editorial calendars for all clients, consistently updating them to reflect new reporters and opportunities.
• Create the first draft of proactive bylined article abstracts and pitches to targeted publications.
• Develop the first draft of media briefing documents and materials
• Listen in on media briefings and provide recap notes and follow up for clients.
• Create first drafts of weekly/monthly/quarterly client reporting materials that accurately capture how the team is tracking on program metrics and KPIs
• Create weekly call agendas for team review; take notes during the call and create call recaps/action items for internal review and client delivery.
• Track client editorial coverage daily and report on secured coverage to client.
• Create and maintain accurate databases of relevant industry trade shows and events, speaking venues, and awards, ensuring that databases are updated consistently to reflect shifting deadlines and client feedback.
• Be an active participant on client calls and in-person meetings, speaking with confidence and authority to all activities that fall under your area of ownership, and taking detailed notes for appropriate follow up to share with the team.
• Contribute to a team culture of open communication and collaboration, offering to be a resource and sharing experience and insight that helps the team continually improve.
• Manage and enter your billable time for clients each week
• Collaborate with account teams in the research and preparation for new business pitches with a focus on editorial contact research, competitive and prospect coverage audits, and relevant speaking and award opportunities.
  
  

What You Bring

• Some internship experience – preferably in an agency environment – tech experience a plus
• Strong oral, written and interpersonal communications
• The self-discipline to take direction, focus on tasks and deliver on commitments
• A genuine thirst for learning, self-improvement and personal growth
• The ability to work independently while working collaboratively towards a common goal.
• A willingness to actively contribute to making our agency a better place to work.
  
  

What It Takes To Succeed Here

• Help us improve. Become fluent in the agency’s brand and business; familiarize yourself with our teams, clients, best case work and best proposals. See a missed opportunity along the way? Call it out. Share your thoughts. Make us better.
• Make yourself smarter. Invest any downtime you have in your first six months to become certified in Google Analytics, and to master Google’s keyword tools. Both will help you prepare client-ready work more quickly as requested.
• Know what’s going on. Read/watch/listen to and then analyze and report the news that’s important to you and your clients; provide recommendations for actions that the client can/should take as a result.
• Have a point of view. We’re not looking for people who agree with everything we say. We’re looking for people who think independently, believe in things important to them and can bring and defend that passion to work with them every day.
• Make your team smarter. Get and stay up to speed on the market, competitive and internal business dynamics shaping the worlds and impacting the decisions of the clients to which you’re assigned. Become the go-to resource on your team for this kind of information.
• Learn the agency business. Ask questions of those around you/ attend proscribed training programs to understand how we budget, how we manage projects, how we develop and nurture client relationships and how we measure our own success as an agency.
• Raise your hand. Don’t ever wait for someone to ask you to do something; ask what you can do to help your team, our clients and our agency succeed. Daily.
• Find your passion. Some of our people are experts in certain verticals; others are experts at certain functions. Many have become experts at multiple sectors and multiple functions. What’s important to you, and to us, is that you find something you love to do and do whatever it takes to master it.
• Live our values. Nothing is more important. We’ll hold you to that standard and you can hold us to that standard. It’s that simple.
  
  

Our Benefits

• Competitive compensation, cost of living increases & performance bonuses
• Generous PTO package & paid holidays
• Annual paid recharge shutdown the last week of the year
• Employee referral and new business incentive bonuses
• Flexible and hybrid work environment
• Technology stipend to set up your home office with the tech you need
• Monthly cell phone stipend
• 401k contribution that starts and vests 100% on day one
• Comprehensive healthcare, dental & vision coverage
• EAP that offers 24/7 access to Licensed Professional Counselors
• Donation matching & PTO to volunteer in your community
• Frequent opportunities for career advancement
• Paid parental leave for birth and adoption
• Disability and life insurance
• Tuition reimbursement for ongoing education costs
  
  

US salary range

$50,000 — $55,000 USD

SHIFT is a performance communications agency. We're a collective of strategists, conversation starters, creators and conveners who are relentlessly focused on shifting our clients ahead. Our expert teams shape insights, empathy and sector expertise into purposefully integrated programs that solve for our clients specific opportunities and objectives. And we let nothing get in our way. We haven’t in our 20 years as an agency, which has paved the way for many communications firsts and has won us industry recognition and enviable client partners. We’re a small agency culture with access to any business resource our team and clients might need, thanks to being part of the 1,000-person strong AVENIR Global network and Padilla family of brands. Learn more at www.shiftcomm.com .

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