What are the responsibilities and job description for the Head of Operations position at Poke Me?
About Poke Me
We pride ourselves on delivering fast, flavorful, and customizable bowls while fostering a culture of excellence, energy, and teamwork. As we grow, we seek a highly capable Head of Operations to lead and strengthen our operational execution.
Role Overview
The Head of Operations will serve as an operating partner, overseeing daily operations while driving long-term strategy. This role is for a hands-on leader who thrives in the field, understands the intricacies of restaurant operations, and can balance tactical execution with strategic growth. You’ll work alongside store managers, team members, and the executive team to ensure consistency, efficiency, and profitability across all locations.
Key Responsibilities
- Hands-On Leadership – Be present in the restaurants, working alongside teams to identify operational gaps, implement solutions, and uphold brand standards.
- Operational Excellence – Improve efficiency, reduce waste, and optimize labor while ensuring quality and speed of service.
- Team Development – Train, coach, and mentor store managers to enhance performance, accountability, and leadership skills.
- Financial Oversight – Manage budgets, track key metrics (COGS, labor, sales trends), and execute cost control strategies.
- Growth & Strategy – Work with ownership to refine expansion strategies, implement new processes, and enhance the guest experience.
- Problem-Solving – Address challenges head-on, from staffing shortages to sales declines, with clear action plans.
- Compliance & Standards – Ensure adherence to health, safety, and operational policies across all locations.
- Loyalty & Marketing Execution – Support initiatives that drive customer retention, including promotions and digital engagement.
What We’re Looking For
- Restaurant Operations Pro – Minimum 5 years in a senior operational role, ideally in QSR, fast casual, or multi-unit management.
- Hands-On & Field-Focused – This is not a desk job. You must be comfortable rolling up your sleeves, working alongside the team, and leading by example.
- Strategic Thinker – Ability to balance day-to-day execution with big-picture planning.
- Financial Acumen – Strong understanding of P&Ls, food and labor cost management, and operational efficiencies.
- Leadership & People Development – Experience building high-performing teams and holding them accountable.
- Resilient & Solution-Oriented – Thrives in a fast-paced environment and can handle challenges with a level head.
- Growth-Minded & Hungry – We’re looking for a leader who sees opportunity and is eager to take our brand to the next level.
Why Join Poke Me?
- High-Impact Role – Directly shape the future of our brand and operations.
- Entrepreneurial Environment – Work alongside passionate, driven individuals in a growing company.
- Competitive Compensation – Base salary performance-based incentives.
- Opportunities for Growth – Potential for equity or partnership as we expand.
If you’re an experienced restaurant operator who wants to own operations, drive performance, and make a real impact, we’d love to hear from you.
Job Type: Full-time
Pay: From $30.00 per hour
Schedule:
- 8 hour shift
Work Location: On the road
Salary : $30