What are the responsibilities and job description for the Customer Service Ambassador position at Polacheck's Jewelers?
Job Title: Customer Service Ambassador
Job Summary:
The Customer Service Ambassador serves as the primary point of contact for clients, providing exceptional service in a luxury retail environment. This individual is responsible for managing the front desk, greeting customers, and ensuring a smooth client experience.
Key Responsibilities -
Administrative Tasks:
- Manage the reception area, maintaining a tidy and well-organized space at all times.
- Answer phone calls, take messages, and direct calls to appropriate departments or individuals.
- Assist with data entry, filing, and maintaining customer records.
Customer Service:
- Handle customer inquiries and resolve issues promptly and professionally.
- Ensure a high level of customer satisfaction and help elevate the company image.
Communication and Coordination:
- Collaborate with the sales team and other store departments to ensure a smooth client experience.
- Coordinate with management and staff regarding inventory, appointments, and customer requests.
- Prepare and send out customer communications, including follow-up messages and event invitations.
Brand/Company Representation:
- Exhibit knowledge of Polacheck's history, products, and services.
- Represent Polacheck's by providing a sophisticated and refined client experience.
- Maintain discretion and confidentiality in handling customer information and sensitive matters.
Operational Support:
- Monitor and maintain stock of reception supplies (business cards, brochures, etc.).
- Help with special events or promotions held in-store, assisting with guest lists or event logistics.
- Ensure security protocols are followed when clients enter and leave the store.
Skills and Qualifications:
- Excellent verbal and written communication skills.
- Exceptional interpersonal skills with a polished and professional appearance.
- Prior experience in luxury retail or customer-facing roles is preferred.
- Strong organizational and multitasking abilities.
- High attention to detail and problem-solving capabilities.
- Knowledge of basic office software (e.g., Microsoft Office Suite).
- Proficiency in handling phone systems and appointment scheduling software.
- Ability to stay calm under pressure and provide solutions in high-stress situations.
- Fluent in additional languages a plus.
Education and Experience:
- High school diploma or equivalent; college degree preferred.
- Previous experience in a luxury retail environment or front-of-house hospitality roles preferred.
- Experience in customer service, reception, or administrative roles.
Work Environment:
- Fast-paced, luxury retail setting.
- Requires standing or sitting for long periods.
- Interaction with high-net-worth individuals and VIP clients.
- Ability to maintain a calm, composed, and professional demeanor at all times.
