What are the responsibilities and job description for the Hostess/Host position at Polanco?
Job Summary
We are seeking a friendly and organized Host/Host to join our dynamic team. The ideal candidate will be the first point of contact for our guests, setting the tone for their dining experience. This role requires excellent communication skills and a passion for providing exceptional guest relations in a fast-paced restaurant environment.
Responsibilities
- Greet and welcome guests as they arrive, ensuring a warm and inviting atmosphere.
- Manage reservations and seating arrangements efficiently to optimize guest flow.
- Assist guests with inquiries regarding menu items, specials, and restaurant policies.
- Maintain cleanliness and organization of the front-of-house area, including the host stand.
- Communicate effectively with kitchen staff and servers to ensure timely service.
- Handle guest complaints or concerns with professionalism and empathy, striving for resolution.
- Utilize POS systems to manage waitlists and track guest seating preferences.
- Provide assistance to guests as needed, ensuring a positive dining experience from start to finish.
Experience
- Previous experience in a restaurant or food service environment
- Strong customer service skills with an emphasis on guest relations and communication.
- Familiarity with hotel or hospitality settings is a plus.
- Ability to handle high-pressure situations while maintaining a calm demeanor.
- Proficient phone etiquette and ability to assist guests over the phone effectively.
Join us in creating memorable dining experiences for our guests while working in a supportive team environment!
Job Types: Full-time, Part-time
Pay: $16.00 - $18.00 per hour
Expected hours: 25 – 35 per week
Benefits:
- Employee discount
- Flexible schedule
Shift:
- 8 hour shift
- Night shift
Work Location: In person
Salary : $16 - $18
