RTCC Bridge Supervisor

Position Summary

Bridge supervisors in the Real Time Crime Center monitor and supervise shifts of operators in the Real Time Crime Center who monitor calls for service and provide real-time information to responding officers so that situational awareness is improved and more informed decisions can be made in the field.

Job descriptions are intended to present a general list of tasks/duties performed by employees within this job classification. Job Descriptions are not intended to reflect all duties performed within the job.

Minimum Education, Experience And Additional Requirements

Education and experience directly related to the minimum requirements below may be interchangeable on a year for year basis.

Bachelor's degree from an accredited college or university; and

Four (4) years of experience in law enforcement intelligence analysis , or data analysis; and

To include two (2) years of supervisory experience.

Operational knowledge of a Real Time Crime Center, Decision Support Centers or Fusion Centers preferred.

ADDITIONAL REQUIREMENTS:
Possession of, or ability to obtain, NCIC Certification, within six (6) months from date of hire.

Possession of National Incident Management System (NIMS) Certification preferred.

Successfully pass the National Criminal Intelligence Recourse Center's 28 CFR Part 23 training within six (6) months from date of hire.

Satisfactory complete on-the-job training and pass the Real Time Crime Center Certification exam.

Holidays, evenings, weekends, irregular flexible hours and shift work may be required with possible extension of shift hours at times with short notice.

Must pass Drug Test, Hearing Test, Criminal Records check, and Background check.

Preferred Knowledge

• Rules and regulations governing the operation of communications radio transmittal and receiving system
• Principles and procedures used in operating 9-1-1 system General law enforcement codes, practices and methods
• Modern office procedures, methods and computer equipment and operations
• Effective decision making/problem solving based on a limited amount of information in crisis or emergency situations
• Advanced methods and techniques of research and data analysis
• Principles of supervision and training
• Principles and procedures of record keeping
• Business English, spelling, grammar and punctuation required to compose and proofread written documents
• Pertinent Federal, State, and local laws, codes and regulations
  • Mapping software

Preferred Skills & Abilities

• Supervise and coordinate the work of lower-level staff
• Select, supervise and train staff
• Prepare clear and concise reports
• Respond to requests and inquiries from the general public
• Communicate clearly and concisely
• Work under pressure, exercise good judgment and make sound decisions in emergency situations
• Perform multiple tasks simultaneously
• Type accurately at a speed (40 net words per minute) necessary for successful job performance
• Operate a computer terminal, teletype and other office equipment Understand and follow oral and written instruction
• Establish and maintain cooperative working relationship with those contacted in the course of work
• Maintain effective audio/visual discrimination and perception to the degree necessary for the successful performance of assigned duties
• Perform the essential functions of the job with or without reasonable accommodation