What are the responsibilities and job description for the Back Office Deposit Operations Representative position at Polish & Slavic Federal Credit Union?
Polish & Slavic Federal Credit Union is committed to supporting our employees’ overall wellbeing by providing valuable benefits. The credit union proudly offers a competitive benefits package, that includes: Sign-On Bonus, Medical, Vision and Dental Insurance, Retirement Plans, Life Insurance Plans, Tuition Reimbursement and Pet Insurance, among other benefits. We also have a generous Paid Time Off policy including Vacation, Personal and Sick Time, as well as, a Birthday Day off.
Core Responsibilities:
- Represent Credit Union to the members in a professional manner and provide prompt, efficient and accurate service in processing of transactions.
- IC ATM Processing.
- ATM Deposit Adjustment processing.
- RDC Adjustment processing.
- Mobile Deposit Adjustment processing.
- Processing True Checks Alerts for Mobile Deposits
- Process daily Share Draft and ACH Transmissions.
- Process ACH Origination.
- Verify and process all ACH stop payment requests and revocation of authorization for ACH debits.
- Process daily Share Draft Transmissions.
- Process returned unpaid checks (NGCH);
- Process Wire Transfer requests.
- Participate in annual tax file verification.
- Participate in W-8BEN re-certification processing.
- Maintain and monitor tracking #32 – IRS Notices.
- Maintain and monitor IRS B notices and accounts with dividend withholding, ensure timely mailing of W-8 and W-9 forms.
- Maintain and monitor IRS Penalty Notices.
- Ensure that all custom letters and notices are generated and sent to the members.
- Process adjustment transactions on members’ accounts as requested by other departments.
- Whenever necessary, assist members in balancing their accounts.
- Research and resolve issues related to members’ accounts.
- Keep the department’s policies and procedures up to date and in compliance with applicable laws, regulations, and standards.
- Update information on members’ accounts.
- Assist with deposit verification.
- Whenever necessary, provide assistance in processing returned mail for the Credit Union.
- Verify annual membership fee posting and process adjustments whenever necessary.
- Assist with Social Security Assets verification.
- Monitor Negative Balance Accounts.
- Deliver superior customer service through the use of established Service Standards.
- Overdraft Privilege program processing; daily upload ODP files to Privilege Manager Platform; create letters; make phone calls; keep the procedures up to date; generate statistical reports.
- Monitor and maintain Dormant and Inactive Accounts; ensure proper notification and escheatment process; keep the procedures up-to-date and maintain comprehensive and in-depth knowledge of the rules and regulations; generate statistical reports (backup).
- Prepare monthly reports.
- Maintain necessary correspondence with members, other institutions, and other departments.
- Serve as a centralized information source by assisting members and employees with problem solving, general and specific questions, etc.
- Back up the receptionist for break periods, lunch, vacation, sick or otherwise as may be needed.
- Perform any other duties or responsibilities as required or assigned.
Requirements:
- High school diploma or equivalent.
- Additional coursework in business, finance, banking or related field.
- 5 - 7 years financial institution experience.
- 2 - 3 years experience in an office environment.
- Solid knowledge of computer software programs.
- Good computer skills.
- Fluency in written and spoken Polish.
AN EQUAL OPPORTUNITY EMPLOYER