Fraud Analyst

Job Details

Description

Polish & Slavic Federal Credit Union is committed to supporting our employees’ overall wellbeing by providing valuable benefits. The credit union proudly offers a competitive benefits package, that includes: Medical, Vision and Dental Insurance, Retirement Plans, Life Insurance Plans, Tuition Reimbursement and Pet Insurance, among other benefits. We also have a generous Paid Time Off policy including Vacation, Personal and Sick Time, as well as, a Birthday Day off.

Core Responsibilities

• Review fraud alerts for suspected transactional activity in digital banking, payment systems (e.g. Zelle) and other financial transactions.
• Research and analyze suspected activity by using various applications, third-party software, and reports. Analyze data and decide whether the activity is normal or suspicious.
• Conduct interviews with customers and employees involving suspicious transactional activity.
• Conduct fair, objective, thorough, and timely investigations; document recommendations for suspicious activity reports (SARs) and participate in the overall case resolution process.
• Interact professionally and efficiently with all areas and departments of the credit union, members, law enforcement and any other parties related to the matters being investigated.
• Provide guidance to employees on resolving potential/actual fraud situations effectively.
• Proactively communicate any current fraud issues or prevention steps to employees.
• Provide assistance to victims and/or refer them to the appropriate external resources.
• Identify fraud patterns and communication observations to the team and management.
• Assist in developing strategies to detect, prevent, and deter fraud.
• Create policies, procedures, correspondence, review regulations, and reports related to fraud; recommend program changes, including revisions to policies and procedures to facilitate loss prevention.
• Maintain general knowledge of the payment industry and compliance issues related to all areas of fraud.
• Cooperate with Collections, Loss Mitigation, and law enforcement to pursue recovery of losses.
• Protect the confidentiality of all financial data relating to Credit Union operations and its members.
• Comply with all state and federal laws and regulations in performing day-to-day functions.
• Other duties that may be assigned.
  
  

Requirements

• Combination of education and experience in digital banking and/or payment systems.
• Bachelor’s Degree preferred in fields of criminal justice, data management, computer science, or other relevant field
• Experience with fraud investigations involving payment systems (Zelle or similar)
• Knowledge of online banking, mobile applications, electronic transactions, and network rules.
• Excellent analytical skills, attention to detail, organizational skills
• Bilingual English/Polish desired
• Prior investigative or audit experience
• Excellent investigative, analytical, critical thinking, and problem resolution skills with the ability to understand and
  
  

draw conclusions from research conducted.

• Diverse and in-depth understanding of financial fraud, bank regulations, and best practices.
• Understanding of BSA/AML and OFAC rules
• Excellent communication skills
• Ability to work independently and as part of a team.
• Strong communication and collaboration skills, including the ability to work effectively in the fast-paced environment
  
  

AN EQUAL OPPORTUNITY EMPLOYER