Hardware Technician

INFORMATION TECHNOLOGY DIVISION

HARDWARE TECHNICIAN

Paygrade 14 - Non Exempt $23.03hr./$47,902.40 Annually

Work hours - 7am -4pm

Employee Benefits

• Direct Deposit, Bi-Weekly Pay Checks
• Medical, Dental, Vision
• Life Insurance
• FRS Retirement
• 10 Paid Holidays
• Paid Time Off
• Tuition Reimbursement
• Education Incentives
• Deferred Compensation Plan
• Wellness Incentives
• Employee Assistance Program (EAP)
• Free Employee Gym
• Free Employee Health Clinic

Must have the physical, developmental and mental ability to perform job tasks, work efforts, responsibilities and duties of the job illustrated. The job description herein provides for the range of duties to be performed for this position. It is not intended to reflect all duties that are required within this position.

MAJOR FUNCTION

Responsible to work with the IT PC Support Team to provide Polk County employees support and maintenance of their personal computer equipment. This position works in a support position with the Personal Computer Coordinator to install, diagnose, repair, and maintain PC hardware. This person will troubleshoot hardware problems (in person, by telephone, or via e-mail) in a timely and accurate fashion, and provide end-user assistance where required.

ILLUSTRATIVE DUTIES

• Work is predominantly in the field and related bench work
• Install or upgrade personal computer hardware as necessary
• Receive and respond to service calls regarding hardware problems
• Provide on-going assistance to end-users regarding hardware questions and operational needs
• Ensure that personal computer hardware and related equipment are maintained in a good state of repair
• Install or upgrade personal computer software, including imaging new equipment and migrating user data as a part of planned PC replacements
• Troubleshoot, recommend, and take corrective action as appropriate
• Assist PC Coordinators with PC/Laptop setups, imaging and installations
• Create, test, and distribute scripted software installations and patches
• Assist PC Coordinator as required
• Assist Network Analyst as required
• Creates and maintains PC images used for configuring new PCs before they are deployed
• Make all necessary arrangements for equipment installation upon delivery of hardware products
• Complete work tickets within established timeframes
• Assist IT Service Desk as required
• Provide training and support services to personal computer users
• Assist with development of PC hardware standards
• Responsible for self-education and general knowledge of new/improved personal computer hardware and software
• Operates laser printing systems for bulk printing
• Updates inventory quantities of PCs and related supplies/materials
• Participates in the development of standard operating procedures
• Performs related duties as required

KNOWLEDGE, ABILITIES AND SKILLS

• Knowledge of standard personal computer hardware and related equipment used within the county
• Knowledge of a wide variety of personal computer hardware
• Must be able to communicate effectively with end-users, IT staff, and vendor support personnel
• Ability to install various software packages on personal computers
• Must be able to work independently and solve problems effectively and creatively
• Must have the ability to see, write, and perform data entry keying efforts
• Ability to concentrate on detail and sequential work tasks
• Ability to speak in a manner that can be understood
• Ability to sit for long periods
• Ability to bend, stoop, sit, stand and lift 50 pounds
• Ability to perform tasks that require eye and hand coordination
• Ability to research, investigate, experiment, detect, inspect, verify, recognize, and recommend personal computing solutions
• Ability to perform preventive maintenance and troubleshoot repairs on personal computer systems
• Ability to train others on various PC related duties both hardware and software
• Ability to establish and maintain an effective working relationship with other employees and officials
• Ability to use independent judgment and make analytical recommendations
• Ability to communicate effectively both orally and in writing

MINIMUM QUALIFICATIONS

Graduate from an accredited high school or possess an acceptable equivalency diploma. Must have a minimum of one (1) year experience in end-user support that includes trouble-shooting and repair of personal computers in an environment managed by Microsoft Active Directory. Must possess knowledge of standard personal computer hardware and software including the ability to perform repair, problem determination, and resolution.

Must have a valid driver's license and be able to secure a valid Florida driver's license at the time of employment within this classification.

A comparable amount of related training and experience may be substituted for the minimum qualifications with the exception of being a graduate of an accredited high school or possessing an acceptable equivalency diploma.

SPECIAL REQUIREMENTS

Must provide and utilize personal transportation in daily travel to remote sites to perform service calls.

Must have a home telephone within thirty (30) days of employment in this classification as employee is subject to call out.

This position shall be required to report for work when a declaration of emergency has been declared in Polk County.

SPECIAL PREFERENCES

The preferred applicant will have experience with County Government, specifically dealing with Polk County personal computer use and computer operations. Preference will be given to experience with the following systems: KACE endpoint management, Internet secure web gateways, Computrace, PowerShell scripting, and Microsoft Group Policy. Preference will also be given to the following certifications: CompTIA A , Microsoft Certified Solutions Associate, CompTIA Network , and CompTIA Security .