What are the responsibilities and job description for the Service Field Supervisor position at Polk?
HVAC Service Field Supervisor Are you ready for the next step in your career? Ready to leave your ego at the door and develop your role as a servant leader to the hard working technicians in the field? Do you get excited at the thought of helping a team grow, and fostering a culture of inclusiveness? If so, our Service Field Supervisor may be a good fit for you! Polk Mechanical Company is expanding in Dallas/Ft Worth through a reputation for high performance and outstanding service. Now 16 years old, the company is continuing to set new milestones, and as a result is, adding new staff and raising the expectations of its team. We are looking for a HVAC Service Field Supervisor who will execute hands-on leadership for our Dallas/Ft Worth Service Department. Organization Structure and Interfaces: Reports to: HVAC Service Manager Primary Interfaces: Polk service employees at all levels Environment: Multi-location: jobsite based business model Pace: constant changing targets and quick turnaround is essential due to shifting priorities, changing client needs and project specifications Demographic diversity: workforce enjoys a wide range of diversification associated with ethnicity, culture, position qualifications, socio-economic background, geographical differences, white & blue collar, etc. Success Factors: Key functional experience needs to include the basics of: Training, coaching, and management of field service staff. Serving as a working supervisor and front line technical advisor to service technician and customers. Maintaining safety and productivity and ensures technicians are meeting customer requirements. Strong interpersonal skills and adept at employee relations: Ideal candidate can handle the wear and tear of a fast-paced environment with an advanced sense of urgency while maintaining an employee-focused culture. Must be an active listener, servant leader, team-oriented, and demonstrate spatial intelligence in problem-solving and process implementation while providing exemplary customer service to both external and internal customers. Facilitate compliance and maintain culture focused on customer satisfaction: Ensures that our customer is viewed through the lens of not just one project, but a lifetime of projects. Ensure field technicians are doing whatever it takes to build a relationship based in confidence and success for our customers for life. If you’re up to the challenge of one of the most exciting HVAC Service Field Supervisor roles, send us a copy of your resume and apply at www.polkmechanical.com/careers. We are ready to be blown away by your experience!
