What are the responsibilities and job description for the Operations Services Specialist position at Pollo Campero?
Overview
Responsible for the implementation and validation of tools, systems, services and procedures that achieve the goal of exceeding our guest's expectations by constantly improving Pollo Campero Restaurant Operations.
Responsibilities
- Develops and updates of the Standard Operations Manual and any additional operational materials.
- Ensures successful implementation of company processes and programs by testing, documenting, and implementing according to plan.
- Responsible for the implementation of projects from the testing and creation of materials to the communication to the restaurants.
- Identify insights and trends through customer feedback in order to implement potential operational improvements.
- Research and validate new market technologies and equipment ensuring cost and process efficiencies.
- Provide continuous support to the restaurants with the adaptation and implementation of company programs, processes, and initiatives.
- Maintains a continuous improvement mentality by researching new studies and date in the market and proposing recommendations for improvements.
Qualifications
- Bachelor's degree in Business, Food Science or Engineering
- Minimum 1 year experience in the Restaurant Operations; can reply upon experience to make sound judgments and accomplish goals
- Proficient in a variety of software systems, especially Microsoft Office (Word, Excel, Outlook, Power Point) and able to adapt to new systems easily
- Excellent written and verbal communication skills
- English/Spanish bilingual required.
Pay Range
USD $70,000.00 - USD $75,000.00 /Yr.Salary : $70,000 - $75,000
