IT Infrastructure Administrator

At Polsinelli, What a Law firm Should Be, is not just our tagline, it is what we live every day. We strive to create an environment where our team members are encouraged to bring their creativity and professional passions into the workplace so they can thrive. Are you a people person who has a keen eye for detail, thrives in a professional environment and wants to be part of a dynamic team? We have the perfect role for an engaging professional like you! Polsinelli is seeking an IT Infrastructure Administrator. Reporting to the IT Infrastructure Experience Manager, this role can be hired as remote or hybrid, provided the candidate is in a state/jurisdiction wherein we practice.

Position Summary

This role will be responsible for the day-to-day administration, maintenance, support, and triage of Infrastructure escalations within the Platform Services function of IT. This role will have direct knowledge of Identity and Access Management platforms and workflows, PowerShell experience, and demonstrate Customer Service as top priority and skillset. Primary areas of responsibilities include working directly in Okta for Identity and Access Management, Automation authoring and maintenance tasks via PowerShell and/or MS Graph and supporting the administration and configuration of our M365 tenant.

Core Responsibilities

• Act as an escalation point to Infrastructure for User Support teams and firm Staff. Triage incidents and calls. Independently analyze, solve, and correct issues in real time, providing problem resolution end-to-end.
• Under the guidance of senior engineers and management, triage Security Operations tickets and requests related to platforms and workflows under the purview of the Infrastructure Team.
• Provide 24 x 7 support for critical production systems.
• Manage and monitor Identity and Access controls through Okta and Entra/Azure.
• Create, Support, and Maintain Okta configurations to support access to business applications.
• Assist in the configuration and enforcement policies and settings using Conditional Access.
• Provide basic administration, technical support, and troubleshooting for application authentication and SSO issues through Okta.
• Assist in the administrative duties for automation in employee onboarding and offboarding, group and account management, and OU/Active Directory processes.
• Assist in the management of Active Directory and Entra ID.
• Ensure that systems related documentation is maintained and kept up to date.
• Employees approved for flexible work arrangements are expected to be available and maintain a practice of reliable, consistent attendance during the employees scheduled work shift including, but not limited to, Teams/instant message, Zoom, email and voicemail, and by phone.
• Other duties as assigned.
  
  

Technical Proficiency Requirements

• Okta or other IAM Platforms
• M365 Administration (Entra, Teams, OneDrive, Conditional Access)
• PowerShell
  
  

The budgeted salary range for this position is $90,000 - 100,000.

As part of full-time employment associated with this position, Polsinelli PC offers the following benefits: Paid time off, sick time off, a referral program, medical insurance and benefits, dental insurance, vision insurance, life insurance, AD&D insurance, ID Theft insurance, long-term disability benefits, short-term disability benefits, Parking/Transit reimbursement (varies depending on location), 401(k) benefits, and employee assistance benefits.

Polsinelli PC is an Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, or any other characteristic protected by law.