What are the responsibilities and job description for the Subscriber Relations Manager - Polsinelli Online Solutions position at Polsinelli?
At Polsinelli, What a Law Firm Should Be, is not just our tagline, it is what we live every day. We strive to create an environment where our team members are encouraged to bring their creativity and professional passions into the workplace so that they can thrive. Are you a people person who has a keen eye for detail, thrives in a professional environment and wants to be part of a dynamic team? We have the perfect role for an engaging professional like you!
Polsinelli is looking for a qualified Subscriber Relations Manager- Polsinelli Online Solutions, this role can be remote or hybrid (not looking to fill this role in the West Coast).
QUALIFICATIONS:
- Excellent problem-solving, written and verbal communication skills
- Ability to accomplish work with a positive mindset and client-centric service orientation in a fast-paced and dynamic work environment.
- Advanced customer focus and/or subscriber service skills
- Ability to take ownership for delivering customized projects with a degree of autonomy; adept at leading or supporting several projects simultaneously.
CORE RESPONSIBILITIES
- Coordinate all aspects of subscriber engagement related to Polsinelli Online Solutions including (but not limited to):
- Roadshows and other product demonstrations
- Subscriber onboarding and roll out
- First line response for inquiries and support for Polsinelli Online Solutions
- Serve as the point of contact for ensuring all questions, issues and concerns are routed to the correct parties and resolved
- Assist with selling this informational resource to prospective subscribers
- Communicate product goals and progress to internal and external firm clients
- Work directly with marketing and Polsinelli Online Solutions Business Development Specialist on logistics for subscriber specific training and events
- Support subscriber content requests with product management for Polsinelli Online Solutions
- Responsible for communications about Polsinelli Online Solutions to include managing questions, issues and concerns
- Assist with analysis of ROI on various events and activities
- Ability to effectively interface directly with clients and subscribers and potential clients and subscribers
- Ability to translate subscriber needs into actionable steps and/or product enhancement designs
- Ability to learn and work with new and/or developing technology and processes
- Ability to explain/translate technical capabilities and features of a technology to subscribers
- Must maintain a high degree of organization and attention to detail
- Ability to manage many incoming requests from many partners and colleagues
- Ensure all product initiatives align with Polsinelli missions and goals
- Ability to navigate through ambiguity and be solution-focused
- Must be able to change directions quickly, transitioning between multiple projects throughout the day as workflow needs change, while responding with flexibility in an ever-changing landscape
- Other duties as assigned
Budgeted salary – based on experience - $85,000-$100,00, plus a bonus, if the employee meets sales goals.
Polsinelli PC is an Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to gender identity and expression, race, color, religion, sex, national origin, sexual orientation, age, disability, ancestry, marital status, military or veteran status, or any other characteristic protected by law.
As part of full-time employment associated with this position, Polsinelli PC offers the following benefits: Paid time off, sick time off, a referral program, medical insurance and benefits, dental insurance, vision insurance, life insurance, AD&D insurance, ID Theft insurance, long-term disability benefits, short-term disability benefits, Parking/Transit reimbursement (varies depending on location), 401(k) benefits, and employee assistance benefits.
