Revenue Operations Manager

PolyAI automates customer service through lifelike voice assistants that let customers lead a conversation. Our voice assistants make it possible for businesses to deliver outstanding customer service that rivals their human agents. Our customers, which include the world’s leading logos, are expanding how they use our platform, driving automation of critical customer service operations and integrating PolyAI into their daily customer service workflows.

As a Revenue Operations Manager for PolyAI, you will be reporting to our Head of Revenue Operations who is located in the London, UK office. You will have a primary responsibility of improving and enhancing our Salesforce instance, as well as leading the charge to bring our Customer data into Salesforce. You will help us administrate our Revenue tech-stack, guiding us on best practices and enhancing our automations and integrations between the Revenue systems. You will be working alongside our existing Revenue Operations team to identify and deliver changes that will help our revenue teams get the most out of our systems.

Salary: $100,000-$130,000 salary bonus equity

Requirements

• Technical owner of Salesforce, being the go-to person for any administrative and technical needs
• Be the technical lead on projects and updates as we refresh our Salesforce instance ready for the next stage of our growth
• Own Customer Success data as we centralise our CS processes and data into Salesforce (plus potential future expansion to a dedicated Customer Success platform)
• Help build out our reporting capabilities as it relates to the Customer Success team, including GRR, NRR, churn, retention, usage utilisation, and account health risk
• Support the work of the wider Revenue Operations team in working with integrated applications such as Juro, Outreach, Clari, ZoomInfo, Cognism, 6sense and Slack to help identify improvements
• Support with holding our revenue org to best-practices, data quality and building out Salesforce documentation
• Supporting Administration and wider Revenue Operations team as required
  
  

Qualifications

• Certified Salesforce administrator
• Additional certifications or experience being an administrator or power-user on Outreach, ZoomInfo, Cognism, Gong, Sales Nav, Seismic, Clari, future CLM/CSM tools would be a plus
• Strong general Salesforce knowledge and at least 12 months of Salesforce administration, especially related to flows, integrations and automations
• Experience working with customer data or a CSM tool, or supporting the work of a Customer Success team (Gainsight or Planhat preferred)
• A proactive attitude to changes and a bias for action
• A self-starter that is comfortable with competing priorities and with a hyper-growth mindset
  
  

Benefits

💰 Participation in the company’s employee share options plan

🏥 100% of Single Cost (employee) and 50% of Dependent for medical, dental & vision

👪 Life Insurance

◻️ STD and LTD

💰 The opportunity to contribute to the company's 401k plan

🏝 Flexible PTO policy 11 designated company holidays

📚 Annual learning and development allowance

🏡 One-off WFH allowance when you join

🧡 Enhanced parental leave

👨‍👩‍👧 Company-funded fertility and family-forming programmes

🌸 Menopause care programme with Maven

At PolyAI, we take great pride in our values—they guide everything we do. We believe that a strong culture leads to meaningful work and lasting impact.

Our Core Values Are

• Only the best: We expect the best from our people, we hire people that expect the best from themselves, and we nurture this drive for excellence.
• Ownership: We care deeply about what we do. We take ownership of our initiatives, decisions and outcomes.
• Relentlessly improve: We demand more from ourselves and are always evolving. Continuous, obsessive improvement is the only way we will transform the world of conversational AI.
• Bias for action: Our world moves quickly and so do we. We take calculated risks and we deliver impact fast.
• Disagree and commit: We are all working toward the same goal. If we donʼt agree with something, we work hard to understand it and when a decision is made, we accept it and give it our all.
• Build for people: We are hyper-focused on delivering the best automated experiences possible so that we can empower people to get exactly what they need, when they need it.
  
  

PolyAI is proud to be an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All employment decisions at PolyAI will be based on the business needs without attention to ethnicity, religion, sexual orientation, gender identity, family or parental status, national origin, neurodiversity status or disability status.

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