What are the responsibilities and job description for the Information Technology Support Technician position at Pomeroy?
We are currently seeking an IT Support Technician in Tempe and Phoenix, AZ. The IT Support Technician is responsible for providing a single point of ownership for IT customer issues at the Tempe and Phoenix client sites.
The current contract runs to August 2025 with strong potential to extend..
Pay Rate: $25-27/hr
The IT Support Technician will provide onsite support and escalation for enterprise solutions across the region in the Manufacturing and R&D area in alignment with IT Business Partners, and support business strategy and objectives in collaboration with Global IT.
The person will be accountable for providing a robust support structure for manufacturing and R&D systems in the region and collaborating with others to ensure systems are running a standard OS, have a defined business and IT owner, and new manufacturing systems are integrated in alignment with Industry 4 standards.
The IT Support Technician role requires excellence in customer service skills and the ability to build strong collaborative relationships ensuring that the day-to-day needs of the business are met in a timely manner. The role is required to provide guidance and escalation to various business teams including Advance Operations, Engineering and R&D, with specific focus on hardware & software support.
Pay Rate: $25-27/hr
Responsibilities:
- Actively participate in securing and containing the manufacturing environment.
- Provide Level 2 support related to Manufacturing and R&D issues, for desktop, operating systems, antivirus and application software, development changes as required and ensure technical issues are resolved and solutions are properly documented.
- Develop knowledge base articles on common issues and day to day support, with a focus on shift left activities where possible.
- Provide guidance to business and IT teams and contribute to development of standards to be adopted by business and IT.
- Work on approved Global IT Projects, ensuring integration of all new manufacturing systems are in line with Global IT and Industry 4 standards.
- Recommend business processes and implement system changes that improve efficiency, cost savings and business outcomes.
- Support the adoption of enterprise systems across company, minimizing reliance on point or plant specific solutions.
- Contribute to discussions on manufacturing business projects related to IT hardware, connectivity & software
- Support the delivery teams with adherence to company patching, anti-virus, firewall and security standards on shop floor.
- Promote and increase awareness and adoption of industry 4.0 standards across Global IT Operations and processes.
- Responsible for contributing to process execution across all operational processes (e.g., incident, problem, change, configuration, asset etc.) related to the service.
Qualifications:
- At least 2 years of experience in the field or in a related area required.
- Strong communication and relationship skills.
- Demonstrated ability to lead through influence.
- Demonstrated ability to manage and execute competing priorities in a fast-paced environment
- Strong critical thinking / problem solving skills
- Experience with IT systems in a manufacturing and R&D environment, a plus.
Salary : $25 - $27
