What are the responsibilities and job description for the Information Technology Support Technician position at Pomeroy?
We are currently seeking an IT Support Technician in Tempe and Phoenix, AZ. The IT Support Technician is responsible for providing a single point of ownership for IT customer issues at the Tempe and Phoenix client sites.
This opportunity will begin as a 6-12 month contract and then convert to full-time employment through the managed services division.
Responsibilities:
- Responds to and diagnoses service issues through discussions with users and is responsible for leveraging resources across all levels of the organization
- Provide technical support to the user devices (Laptops, PC’s, printers).
- Provide technical support to the shop floor devices (PC’s, handhelds, label printers, printers).
- Provide support to critical meetings.
- Provide after-hours support
- Follows procedures in documenting customer issues, troubleshooting steps and resolution in the call tracking tool
- Promotes customer relations in tune with company plans and policies
- Installs and maintains hardware and software
- Works with next level of support for the resolution of issues
- Conveys customers’ perspective to project teams responsible for newly implemented products and existing product enhancements.
Experience
- 3 years related professional experience
- Experience working on Windows 10 and Windows 11, Windows Servers
- Experience working with Office tools
- Responsible for facilitating clear understanding of all business processes, goals, and drivers to effectively define system, process, and training solutions.
- Support of the Shop Floor system
