What are the responsibilities and job description for the IT Site Support Technician position at Pomeroy?
Job Description Summary
Deliver workplace end-user support on-site for the VA Beach office. Incident support across all locations. Maintain acceptable SLAs. Fill coverage gap for veteran members engaged in project work.
Job Description
Essential Skills & Technologies:
· Ticket Management
· MS Desktop Administration & Troubleshooting
· Windows 10 & 11 Administration
· M365
· Imaging
· Asset Mgmt
· Malware remediation
· Printer & MFP
· MS CM & SCCM
· AD/Azure/Entra
· Network
· MacOS & IOS
· Conference Room Equipment
· ServiceNow
· Intune MDM
Essential Job Functions:
• Delivery role is on-site, 5 days per week, for all chargeable work hours.
• Offer foundational technical support in infrastructure services, providing assistance in routine tasks.
• Assist with infrastructure projects and assignments.
• Participate in basic monitoring and routine troubleshooting of infrastructure systems.
• Collaborate with team members to address infrastructure challenges and daily operational tasks.
• Support the creation and maintenance of infrastructure documentation.
• Develop and improve technical skills through on-the-job experience.
• Show eagerness to learn and gain expertise in infrastructure services.
• Follow established best practices and standards in infrastructure service delivery.
Basic Qualifications:
• Bachelor's degree in a relevant field or equivalent combination of education and experience
• Typically, 1 years of relevant work experience
• Proven experience in infrastructure technology analysis
• Proficiencies in data analysis and technical knowledge
• A continuous learner that stays abreast with industry knowledge and technology
Other Qualifications:
• An advanced degree in a relevant field is a plus
• Relevant certifications, such as CompTIA A , Microsoft Certified: Azure Fundamentals, or Google Cloud Associate, are a plus
