What are the responsibilities and job description for the IT Support Specialist position at Pomeroy?
Essential Job Functions
- Provides on-site field support to customers including installation, and servicing and repairing systems and equipment. Verifies operational quality of system equipment.
- Resolves customer issues in the areas of hardware installation, repair, upgrade, and maintenance.
- Assists in investigating and resolving complex installations and maintenance matters of significance.
- Instructs customers in the operation and maintenance of systems/equipment.
- Ensures issues are referred to the appropriate personnel/service areas for follow up, testing and troubleshooting.
- Ability to walk and stand for several hours.
- Will train the right candidate on automotive software and processes.
Basic Qualifications
- High school diploma or G.E.D.
- 1-2 years of service desk or field support experience
- Knowledge of Office 365, Microsoft applications, use of ticket system (Service Now preferred).
- Experience working with the hardware, software, and office equipment products
Other Qualifications
- Good interpersonal skills to work with customers and other unit personnel
- Good analytical and problem-solving skills
- Good communication skills
- Good time management and organizational skills
- Ability to resolve hardware and software problems
Work Environment
- Office/Automotive Plant environment
- Overtime may be needed occasionally
Job Type: Contract
Expected hours: 40 per week
Schedule:
- 8 hour shift
- Night shift
Job Type: Contract
Pay: $22.00
Expected hours: 40 per week
Experience:
- Help desk: 1 year (Required)
- Windows: 1 year (Required)
Ability to Commute:
- Trenton, MI (Required)
Work Location: In person
Job Type: Contract
Pay: $22.00 per hour
Expected hours: 40 per week
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
Experience:
- Customer service: 1 year (Preferred)
Ability to Commute:
- Trenton, MI 48183 (Preferred)
Ability to Relocate:
- Trenton, MI 48183: Relocate before starting work (Required)
Work Location: In person
Salary : $22
