What are the responsibilities and job description for the IT Support Technician position at Pomeroy?
We are currently seeking an IT Support Technician in Dover, DE for a 12-month contract with potential to extend. Primary responsibilities include but are not limited to the following:
Pay Rate: $20-$22/hr
Work Schedule: Monday thru Friday, 8am to 4:30pm (PPE equipment required)
Responsibilities:
- Providing desktop (hardware & software troubleshooting) and basic network support for client end-users in both an office environment and in a plant/manufacturing environment.
- Provide meeting room auditing and support hardware break/fix.
- Train on network smart hands and eyes support
- Provide support and resolution for issues involving Hardware/Software, IP phone, WLAN, LAN, Imaging, Data migration, and Xerox support.
- Occasional project work may include PC refresh, Xerox device upgrades, and O365 Migration.
- Responsible for maintenance including server upgrades/replacements when needed
- May be required to work a rotating on-call schedule
- Ordering and Inventory Management
- Interact with and support leadership teams at times
Qualifications:
- 3 years of experience in Microsoft Windows and network troubleshooting, web-based application support, and familiarity with the entire Microsoft end user suite of products
- Strong interpersonal skills and thoughtful and effective communicator
- Excellent analytical and problem-solving skills
- Excellent time management and organization skills
- Strong written and oral communication skills
- Strong experience and understanding of Office\O365 Experienced in working with Service-Now platform preferred but not necessary
- PC Imaging Tools
- Working knowledge/experience with diagnosis and remote support tools.
- Working knowledge/experience with Audio/Visual equipment used in presentation/conference rooms.
- A certification and/or CCNA, preferred
Job Type: Contract
Pay: $20.00 - $22.00 per hour
Expected hours: No less than 40 per week
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
- On call
- Weekdays
Experience:
- Computer hardware: 3 years (Preferred)
- Software troubleshooting: 3 years (Preferred)
Work Location: In person
Salary : $20 - $22
