What are the responsibilities and job description for the IT Technician position at Pomeroy?
We are currently seeking an IT Technician in Shreveport, LA for a 12–18-month contract with potential to extend or convert to hire. The IT Technician will be responsible for providing technical support for hardware, software, printer, and network connectivity issues to business end users.
Pay Rate: $19/hr
Work Environment
- Office environment
- Must be available during the hours of 7am-7pm Monday-Friday
- May require weekend work for Critical and High Priority support only.
- May require shift work/on-call coverage.
Responsibilities
- Assists in investigating and resolving complex installations and maintenance matters of significance.
- Provides telephone, email and on-site field support to customers including installation, servicing, and repairing systems and equipment.
- Resolves customer issues in the areas of hardware and software installation, repair, upgrade, and maintenance.
- Assists users in password resets and other day to day issues.
- Instructs customers in the operation and maintenance of systems/equipment.
- Acts as a liaison with customers on administrative and technical matters for assigned projects.
Basic Qualifications
- 1-3 years of Deskside Support experience
- Ticket and asset management
- Strong hardware/software installation, support, and troubleshooting
- Windows XP, 10, and 11 experience.
- Experience with Active Directory, MS Office, phone security, OS365
- Requires Networking troubleshooting and support.
- Configuring new PC’s/notebooks via imaging, SCCM and standalone
- Remote Install software/hardware and support
- Lift and carry up to 40lbs
Job Types: Contract, Temp-to-hire
Pay: $19.00 per hour
Expected hours: No less than 40 per week
Benefits:
- 401(k)
- Employee assistance program
- Employee discount
- Referral program
Experience level:
- 1 year
- 2 years
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
- On call
Experience:
- Computer hardware: 1 year (Preferred)
- Software troubleshooting: 1 year (Preferred)
Work Location: In person
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