What are the responsibilities and job description for the Dispatcher (Swing Shift) position at Pomp's Tire Service?
Commitment. It's a simple word that some companies would like to use in a rather simple way. But at Pomp's Tire Service, commitment is much more than just a simple word - it's a founding philosophy which guides our every direction both on the road and in the office. This commitment begins first and foremost with you, and is our rotating promise to always recognize the hard work and dedication of our employees.
To continue delivering on this reputation, we are currently in search of an additional 2nd Shift Dispatcher to join our team. This position performs a variety of duties including dispatching tire service calls and assisting with billing per the following schedule: Wednesday to Thursday (3:00pm - 11:30pm), Friday (12:00pm - 8:30pm), and Saturday to Sunday (8:00am - 4:30pm). Office experience is preferred, but we are more than willing to train the right candidate!
Pomp's employees are provided access to a trailer-full of benefit privileges, such as: a robust healthcare plan at affordable rates, company matched 401K, discounts on company products, and day-one available paid time off.
Job Responsibilities:
- Answer calls and document importation information.
- Respond to any issues and follow-up by coordinating with the appropriate departments or field units.
- Operate and manage a multi-line telephone console system.
- Use the phone or computer to direct crews and other field units to the appropriate sites.
- Prioritize and organize calls according to urgency.
- Supervise the route and status of field units to prioritize their daily schedule.
- Maintain and update call logs, call records and other important documentation.
- Additional tasks as assigned
Job Requirements:
- Proficient in Microsoft Office programs, especially Excel and Outlook
- Excellent written and verbal communication skills
- Detail orientated
- Ability to enter data quickly and accurately
- Ability to work well with others
- Ability to work in fast paced environment
Physical Demands:
- Regularly lift, push, or move 10 pounds
- Largely a sedentary role
- Ability to talk ad hear in order to effectively communicate with internal and external customers and co-workers
- Regular use of hands and arms in traditional office environment
That's the promise which Pomp's Tire Service has made to its employees. Commitment - it's what drives us forward.
EEO Employer/AA: M/F/Vets/Disabled
