What are the responsibilities and job description for the Quality Assurance Specialist position at PONCE BANK?
Responsibilities
Responsible for the ongoing quality assurance of lending and retail operations. This includes conducting quality reviews, identifying process gaps and recommending improvements to enhance operational performance and regulatory adherence. The QA Specialist will work closely with various teams, including underwriting, loan servicing, retail banking and compliance, to maintain high-quality service standards.
Essential Functions
- Conducts quality assurance reviews on loan transactions and retail banking transactions to ensure adherence to internal policies and regulatory requirements.
- Ensure compliance with federal and state regulations including but not limited to retail banking: BSA, AML USA Patriot Act, Electronic Funds Transfer Act, and Truth in Savings Act. Lending: Truth in Lending, Equal credit Opportunity Act, Fair Credit Reporting Act, Real Estate Settlement Procedures Act, Home Mortgage Disclosure Act and Community Reinvestment Act. Other regulations as applicable.
- Performs monthly audits, resolves issues, communicates findings to team.
- Reviews, manages, and facilitates remediation (as required) for all monitored processes.
- Serve as primary point of contact for all our internal and external audits
- Centralize and report out on audit findings to help inform policy changes, training opportunities, and workflow enhancements
- Keeps up to date on all policy and procedures.
- Create auditing templates, scoring mechanisms, and reporting templates to identify, escalate, and action audit findings
- Prepares monthly summary reports for various reviews conducted.
- Trends data, as necessary, to identify areas for potential improvement.
- Demonstrate collaborative leadership and cross-department communication and coordination.
- Responsible for communications with auditors and researching findings.
- Performs other duties as assigned.
Ancillary Functions
- Assures adherence to Bank policies and procedures and federal and state regulatory requirements.
- Provides cross-functional support to other areas of the department and the Bank where service or assistance is needed.
- Performs tasks which are supportive in nature to the essential functions of the job, but which may be altered or re-designed depending upon individual circumstances.
Mandatory Training Curricula
Training is required of all Bank staff as related to regulatory mandated compliance topics and courses required for specific job functions. Career enhancement training courses are also available. Please refer to course catalog and management for details.
Competencies (refer to Competencies Library)
Skills
- Clearly communicates in English;
- Proficient reading, writing, grammar, and mathematics skills;
- Proficient interpersonal relations and communicative skills;
- Ability to interpret and comprehend banking regulations;
- Excellent analytical and problem-solving skills.
- Attention to detail and accuracy in data management.
- Integrity, discretion, and respect for confidential information.
- Ability to handle multiple tasks simultaneously in a fast paced, diverse and growth -oriented environment.
- Excellent customer service skills.
- Exceptional organizational skills.
- General understanding of commercial, construction, residential, and consumer loan terms and documents.
- Computer literate; experience using all Microsoft Office applications.
- Communicates with individuals in person and over the phone.
Physical Demands
The physical and related demands described in this section are representative of those that must be met by an employee to successfully perform the essential functions of this job. This job is mostly sedentary in nature, but may occasionally involve lifting files and other materials that weigh up to 20 lbs. Employees in this job must be able to work in an office environment during regular business hours where they come into regular and frequent contact with internal and external customers and other members of the public. Therefore, employees in this position are expected to have consistently positive interactions with the public.
