What are the responsibilities and job description for the Client Service Coordinator- Workers' Compensation position at Pond Lehocky?
Job description
Pond Lehocky is the largest workers’ compensation and Social Security disability firm in the Philadelphia region. Our team has been recognized for their legal expertise in helping thousands of individuals across the country secure their Social Security disability benefits as well as for their advocacy work.
Pond Lehocky is currently seeking a Client Service Coordinator to join our highly successful team. This person can effectively communicate over the phone to prospective clients, treating doctors, opposing counsel, and other entities related to the case. It is a fast-paced position, requires multi-tasking, and effective communication skills. It is hourly pay with additional incentives based on work/productivity.
Essential Responsibilities include:
- Make outbound calls to clients and/or doctors based on assignments from our attorneys
- Assist with inbound calls in rotation with the team
- Handle administrative assignments related to the case
- As needed, assist with department emails and faxes
- Other projects and responsibilities, as assigned by the department manager
Skills and Competencies:
- Great communication skills
- Excellent phone skills and communicate with clients with confidence and knowledge on their case
- Attention to detail, willingness to ask questions and dig deep to get as detailed as possible
- Willingness to learn about different practice areas
- Must be able to multitask
- Bilingual is a plus
- Knowledge on Workers’ Compensation law is a plus
Job Type: Full-time
Pay: $40,000.00 - $45,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
- Work from home
Schedule:
- 8 hour shift
- Monday to Friday
Application Question(s):
- What are your Salary Requirements?
Education:
- High school or equivalent (Preferred)
Experience:
- Customer service: 3 years (Preferred)
- Client Services Occupations: 3 years (Preferred)
- Workers' compensation: 2 years (Preferred)
Ability to Relocate:
- Philadelphia, PA 19103: Relocate before starting work (Required)
Work Location: Hybrid remote in Philadelphia, PA 19103
Salary : $40,000 - $45,000
