What are the responsibilities and job description for the Client Success Coordinator position at Pop! Promos?
Pop! Promos is looking to add a Client Success Coordinator to our growing team. As a Client Success Coordinator, you’ll be the first point of contact during the sales order process for our amazing clients, ensuring seamless order execution through CRM-driven communication. This role will report to the Director of Customer Success and will work cross-departmentally to optimize workflows and exceed client expectations by delivering on our brand promise of “We Get It Right. Branding. Product. Delivery. Guaranteed.”
At Pop! Promos, we don’t just meet client expectations- we exceed them! We’re passionate about providing exceptional service to our clients and building lasting relationships. As a fast-growing, innovative company, we live by our Core Values and believe in empowering our team to “Think Like a Customer” and “Act Like an Owner” to solve client questions and support them in the sales process.
This role is an exempt hybrid position located in Philadelphia, PA with an in office expectation of at least 3 days per week.
Key Accountabilities:
Pop! Promos is a prior INC 500 and PHILLY 100 Award-winning company and one of the fastest growing suppliers in the $25B U.S. Branded Merchandise Industry. Our focus is on delivering excellent products & customer service to the highest performing distributors in North America. We are a standout in the promotional product industry, where we are driven by delivering on-trend, pantone matched and full color products with guaranteed on time and accurate delivery. We are a people-first company that values hard work, innovation, collaboration and employee career growth. We offer a competitive compensation and benefits package, a hybrid work environment and a fun culture!
Compensation and Benefits:
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At Pop! Promos, we don’t just meet client expectations- we exceed them! We’re passionate about providing exceptional service to our clients and building lasting relationships. As a fast-growing, innovative company, we live by our Core Values and believe in empowering our team to “Think Like a Customer” and “Act Like an Owner” to solve client questions and support them in the sales process.
This role is an exempt hybrid position located in Philadelphia, PA with an in office expectation of at least 3 days per week.
Key Accountabilities:
- Manage and execute client orders accurately and efficiently, ensuring on time production timeline and delivery
- Maintain accurate client records and track order progress using the Sugar CRM system
- Develop and maintain a strong understanding of Pops! product line and production process to better assist clients and address their needs
- Serve as the main point of contact for client inquiries and support needs via e-mail or phone
- Respond to client questions and concerns promptly and professionally
- Work closely with Account Executives and Directors of National Accounts to ensure clear order processing communication
- Work closely with client success team members to establish clear order processing accountabilities
- Collaborate with internal departments (ie Creative Services, Production Art, Production and Shipping Teams) to resolve client issues and deliver solutions
- Identify and implement process automation and optimization opportunities to improve order processing and client support and collaborate with the Director of Client Success to implement change.
- Analyze internal workflows and recommend improvements for greater efficiency and accuracy
- A Bachelors’ degree from an accredited College/University or equivalent work experience
- 2 years experience in a B2B client success, customer service or similar role
- Strong Communication and interpersonal skills
- Excellent problem-solving abilities and strong attention to detail
- Ability to manage multiple tasks and prioritize effectively in a fast paced environment
- Ability to work cross-departmentally with other teams and various team members
- Client-focused attitude with a commitment to delivering exceptional service
- Experience with process automation tools and techniques is a plus
- Self starter able to work independently to solve problems
- Proficient in CRM Systems and Google Suite
Pop! Promos is a prior INC 500 and PHILLY 100 Award-winning company and one of the fastest growing suppliers in the $25B U.S. Branded Merchandise Industry. Our focus is on delivering excellent products & customer service to the highest performing distributors in North America. We are a standout in the promotional product industry, where we are driven by delivering on-trend, pantone matched and full color products with guaranteed on time and accurate delivery. We are a people-first company that values hard work, innovation, collaboration and employee career growth. We offer a competitive compensation and benefits package, a hybrid work environment and a fun culture!
Compensation and Benefits:
- Competitive base salary commensurate with experience and market
- Generous PTO policy including flex holidays
- Health Insurance, including dental and vision
- Retirement plan with company match
- Company paid Life Insurance
- Voluntary ancillary insurances
- Frequent company-sponsored team activities
- Opportunities for professional growth and development
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