Demo

Desktop Support Technician

Pop-Up Talent
San Diego, CA Full Time
POSTED ON 1/15/2025
AVAILABLE BEFORE 4/4/2025

Desktop Support Technician

San Diego, CA 92127

SUMMARY :

  • A Desktop Support Technician that possesses a strong customer service orientation, sound technical skills, integrity, and a passion for excellence. The right candidate will be extremely detail-oriented, able to multitask in a demanding environment, and possess exceptional communication and organizational skills. The right candidate will have a "do whatever it takes'' attitude and possess great pride in their work

JOB DUTIES AND RESPONSIBILITIES :

Provide hardware and software support – In an efficient and professional manner, assist user issues like the following :

  • Both Mac and Windows and software knowledge / troubleshooting
  • Management of asset inventory and detailed record-keeping is essential
  • Some lite cell phone support
  • Customer Service – Assist users in a prompt and courteous manner through the following methods :

  • All Ticket Support using Wolken (Ticket Platform)
  • Email through Google Mail
  • Chat platforms. Google Chat and Slack
  • Calls made through Webex calling
  • Video conferencing through Webex
  • Special Projects – Various tasks and other non-technical responsibilities will be required, such as the following :

  • Provide technical training to users through video conferencing or in person
  • Create technical documentation
  • Verify and test new software and / or processes
  • Assist with placing technical signage around the office when needed
  • Possible travel to other locations
  • QUALIFICATIONS :

  • Experience in a corporate Helpdesk and / or Desktop support environment is preferred
  • Consider themselves "tech-savvy” and willing to learn new ideas
  • Excellent customer service skills to work effectively with clients
  • Understanding of Windows 10 Operating System
  • Understanding of Mac OS is a plus
  • We are an equal opportunity employer, and we are an organization that values diversity. We welcome applications from all qualified candidates, including minorities and persons with disabilities.

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