What are the responsibilities and job description for the Operations Liaison position at Pop-Up Talent?
About This Opportunity
Pop-Up Talent is seeking a skilled Customer Service Representative to join our team based in Suamico, Wisconsin.
Job Summary
- Provide exceptional customer service and support to clients.
- Diagnose and resolve technical issues promptly and accurately.
- Develop and maintain a deep understanding of our products and services.
- Collaborate with cross-functional teams to resolve complex technical issues.
- Identify and implement process improvements to enhance customer satisfaction.
Key Responsibilities
- Develop and execute effective solutions to customer inquiries and concerns.
- Maintain accurate records and documentation of customer interactions.
- Communicate effectively with internal stakeholders to resolve technical issues.
- Participate in training and development programs to improve knowledge and skills.
- Contribute to a positive and inclusive work environment.
Requirements
- Experience working in a customer-facing role.
- Excellent communication and interpersonal skills.
- Ability to work independently with minimal supervision.
- Strong analytical and problem-solving skills.
- Proficiency in Microsoft Office and Google Suite.
Benefits
- Competitive salary and benefits package.
- Opportunities for professional growth and development.
- A collaborative and dynamic work environment.
Hiring subject to pre-employment, background, and drug screening.
