Operations Manager

Operations Manager

Blue Island, IL 60406

• FLSA: Exempt – This is an At Will position
• Department: Reconstruction
• Reports To: General Manager

JOB SUMMARY:

• The Reconstruction Operations Manager oversees all aspects of Sales, Estimating, and Production for all projects. This role ensures projects are completed on time, within budget, and to the highest quality standards while maintaining optimal profitability. This leadership role requires a motivated professional to drive operational excellence, ensure customer satisfaction, and contribute to the company's success

KEY RESPONSIBILITIES:

• Manage and train Estimators in scoping, estimate writing, timely deliveries and profitable project execution
• Manage and train Project Managers (PMs) in sales strategies, scoping, estimate writing, budgeting, and profitable project execution through team leadership
• Manage and train Superintendents in project scheduling, budgeting and profitable project execution
• Ensure sales volumes are met or exceeded
• Ensure profitability by monitoring job costs, budgets, and cash flow through timely collections
• Oversee cash flow management, including collections and A/R policies
• Oversee job costs, and payment terms for subcontractors and vendors
• Delegate duties, review performance, and hold staff accountable to company standards
• Provide timely reports and updates to the GM, including budget changes and Weekly Production Recap reports
• Compare budgets with actual performance, conduct monthly reviews, and assist in preparing the annual budget with the GM and Controller
• Collaborate with clients, employees, and the GM to achieve individual and branch sales goals
• Provide coaching, training, and development to employees for short- and long-term success
• Recognize and celebrate employee achievements while addressing performance issues through corrective action plans as needed
• Develop, implement, and update company policies and procedures to ensure compliance with laws, rules, and industry regulations
• Ensure customer service excellence, quick response to inquiries, and timely submission of estimates
• Oversee and assist in project management as needed, including site visits and quality control
• Manage subcontractor relationships, including pricing, quality assessments, and inspections
• Support business development and marketing efforts, ensuring staff engagement in marketing activities
• Foster a positive company image among staff and customers
• Implement the company vision, mission, and operational goals
• Enforce safety regulations, conduct safety training, and ensure compliance with OSHA standards
• Conduct employee evaluations and development plans for career growth
• Lead by example, mentoring and motivating staff for superior performance
• Other duties as assigned

REQUIRED KNOWLEDGE & ABILITIES:

• Strong knowledge of budgets, cash flows, collections, and business planning
• Understanding of restoration programs, industry best practices, and client relations
• Expertise in marketing and sales strategies to generate and retain business
• Proficiency with industry software such as Xactimate, Xactanalysis, PSA, JOC Analytics, and Microsoft 365
• Proficiency with industry TPA's such as Contractor Connection, Alacrity, Sedgwick and Code Blue
• Strong leadership and crisis management skills
• Ability to delegate tasks effectively and lead teams toward success
• Problem-solving skills with a proactive approach to improving operations
• Availability for on-call and emergency response situations
• Ability to work in both office and field environments

QUALIFICATIONS & EXPERIENCE:

• Minimum of 5 years in construction or property restoration, with at least 3 years in a managerial role
• Experience with insurance carriers and claims handling
• Industry certifications (IICRC, OSHA, PMP) preferred
• Valid driver's license with the ability to travel to job sites as needed

WORK ENVIRONMENT & PHYSICAL REQUIREMENTS:

• Work is performed in office and field settings, requiring job site visits
• Ability to lift up to 50 lbs., stand for extended periods, and navigate active construction sites
• Availability for after-hours responsibilities as needed

LICENSES:

• Valid State driver's license

EQUAL OPPORTUNITY EMPLOYER/AMERICANS WITH DISABILITIES ACT COMPLIANT/DRUG FREE WORKPLACE

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