What are the responsibilities and job description for the Procedure Scheduler position at Pop-Up Talent?
Elk Grove, CA 95758 - Onsite
JOB ACCOUNTABILITIES:
Operations:
Education:
req2690236
- Shift: Variable days, usually 0600-1430, 4-5 days/week
- Able to check in patients for surgery; understanding of epic; process referrals; surgery scheduling (a plus); medical terminology (surgical terminology a plus); medical records management; HST reporting (Pree Ganey, end of month, etc.); schedule vendors to support surgical cases; works with monthly schedules for Anesthesiologists/CRNAs, Radiology Technicians, and outside vendors; create new epic charts
- Regulates and maintains patient appointment schedules for Interventional Radiology, Cat Scan and Special Procedures
JOB ACCOUNTABILITIES:
Operations:
- Schedules patients for Interventional Radiology, Cat Scan and Special Procedure exams
- Is knowledgeable about scan types, preparations, length of exams, schedule guidelines, i.e. which are monitored by a physician
- Reads clinical information from the orders, schedules appropriately; requests assistance from IR Technologists, Nurses or Physicians regarding appropriate scheduling
- Correlates scheduling of same day examinations with Radiologists and Nurses as to the time slot/preparation
- Schedules patients with requests from Physicians
- Schedules patients with faxed requests
- Explains special procedures and preps to outpatients. Instructs patients on diets, medications and post procedure instructions
- Arranges copies for patients needing films when being referred for outside treatment
- Informs patients about lab information and follows up on lab results before examination date
- Maintains the upkeep of the scheduling book and future booked exams. Maintains the follow up appointment patient log sheet
- Acts as liaison between Medical Offices, Nurses, Radiologists and Physicians when booking any patients requiring admittance
- Obtains from each patient appointment the following: Name, Medical Record Number, Date of Birth, and Daytime phone number, requesting Physician or Medical Facility. Obtains Medication Information, Height, Weight and previous Medical History
- Screens patients thoroughly using the history/screening form. Alerts Radiologist of severe contrast allergies or other issues in medical history which may impact procedures prior to exam date to enable us to arrange pre-medication or labs
- Acts as liaison when Follow up labs is required
- Confirms appointments and preparations the day before with patient and Nurses
- Reschedules waiting patients as necessary in emergencies
- Creates color coded folders, labels folder with medical record labels, files folders. Supplies Nurse with appropriate patient information
- Informs IR staff and Physicians of patient arrivals, cancellations and concerns
- Expedites jacket and chart troubleshooting for add-on patients
- Answers phones courteously, handles appointment requests and scheduling questions from Physicians, Nurses, Clinical Staff and patients
- Answers general questions from patients and staff
- Checks fax machine daily for orders and patient information pertaining to schedule exam
- Faxes appropriate paperwork as needed
- Informs the ordering clerk when supplies are running low, folders, labels etc.
- Inventories and orders all office supplies regularly as assigned or needed
- Participates in continuous quality improvement activities
Education:
- Equivalent experience will be accepted in lieu of the required degree or diploma
- HS Diploma or equivalent education/experience
- 2 years of recent experience
- Organizational and multi-tasking skills
- Intermediate computer skills to include keyboarding, mouse movement, data entry and scheduling programs
- Verbal/written communication skills for frequent and challenging contact with physicians, employees, patients and patient families; requires patience and compassion
- Ability to effectively organize and prioritize tasks in order to complete assignments within the time allotted and maintain standard workflow
- Ability to work with others in a flexible and cooperative manner
- Ability to maintain composure during challenging interpersonal interactions
- Active listening skills; including interpersonal skills and telephone communication
- Applies moderate mental application and concentration to handle multiple procedures and interruptions throughout the day
req2690236
