What are the responsibilities and job description for the Technical Support Specialist position at Pop-Up Talent?
About Pop-Up Talent
We're an innovative company driving change in the landscaping industry through cutting-edge technology. Our autonomous mowing robots and remote-operated robotic mowers are poised to disrupt traditional practices.
The Job Description
- We seek a highly skilled Customer Service Representative to join our team based in Suamico, Wisconsin.
- As a key member of our operations team, you will provide exceptional customer service, diagnose technical issues, and develop lasting relationships with clients.
- This full-time position offers an excellent opportunity for those looking to transition their technical skills into a rewarding career within our organization.
Responsibilities
- Deliver world-class customer service through clear communication and timely issue resolution.
- Develop and maintain a deep understanding of our products and services.
- Identify and implement process improvements to enhance customer satisfaction.
- Collaborate with cross-functional teams to resolve complex technical issues.
- Manage and prioritize multiple tasks and projects simultaneously.
Requirements
- Experience working in a fast-paced environment with high customer volumes.
- Excellent communication and interpersonal skills.
- Ability to work independently with minimal supervision.
- Strong analytical and problem-solving skills.
- Proficiency in Microsoft Office and Google Suite.
Benefits
- Competitive salary and benefits package.
- Opportunities for professional growth and development.
- A collaborative and dynamic work environment.
Hiring subject to pre-employment, background, and drug screening.
