Technical Support Specialist

Position Title: Technical Support Specialist

Department: Information Technology (IT)

Status: Full-Time, Non-Exempt

Pay Range: $25.98 – $34.92 per hour

How to Apply: Submit a Pope County Job Application and upload your Cover Letter and Resume by visiting our website at https://www.popecountymn.gov/employment-opportunities/

Application deadline is March 7, 2025.

General Definition of Work Performs intermediate work installing and maintaining computer hardware, software, and peripherals, training system users, troubleshooting user problems, maintaining department networks, email, and servers and maintaining the rural addressing database, and related work as apparent or assigned. Work is performed under the moderate supervision of Information Technology Director.

Essential Functions To perform this job successfully, an individual must be able to perform each essential function satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable an individual with disabilities to perform the essential functions.

• Installs, maintains, updates, and repairs computers, software, and hardware, which includes but is not limited to desktops, laptops, tablets, printers, scanners, phones, networking, etc. for over 140 different programs.
• Analyzes and resolves helpdesk problems in a timely and accurate manner, with documentation of work performed for approx. 120 users over 12 different departments.
• Manages computer administration and security both at the user and server level; administers user security in programs and network permissions, door access, county ID’s, RSA keys, email, domain accounts, network shares and access to county data.
• Manages inventory database of all county computer hardware and software and who it’s assigned to; documentation of each user programs.
• Installs low voltage cabling for voice, data, camera, video, door systems and wired and wireless networks.
• Acts as rural addressing coordinator in assigning addresses and roads in the county; performs GIS mapping of county; verifies latest addresses and roads and updates with emergency services and other users.

Knowledge, Skills and Abilities Thorough knowledge of personal computers and software applications; general knowledge of network applications, operating systems, programming, and GIS applications; general knowledge of modern office procedures, methods, techniques and equipment; general knowledge of the operations, characteristics and requirements of a computer configuration; general knowledge of rural mapping and developing and using geographic databases; ability to troubleshoot and resolve user and system problems; ability to train others in computer hardware and software applications; ability to communicate effectively orally and in written form; ability to establish and maintain effective working relationship with associates and vendors.

Minimum Qualifications Associate or Technical degree and extensive experience, or a combination of equivalent education and experience.

Special Qualifications ARMER Administration Training within 6 months; GeoLink Addressing Software training within 6 months; Background check and fingerprint mandatory; Valid driver’s license in the State of Minnesota.

Working Conditions The characteristics listed below are representative of the physical demands, physical agility, sensory requirements, and environmental exposures required by an individual to successfully perform the essential duties of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties.

• Employees sit most of the time but may walk or stand for some periods of time.
• This classification seldom involves physical agility requirements such as: climbing, stooping, kneeling, crouching, crawling, reaching, pushing, pulling, repetitive motions and manual dexterity.
• Sensory requirements include close vision, distance vision, ability to adjust focus, depth perception, color perception, night vision and peripheral vision; vocal communication is required for expressing ideas by means of the spoken word; and hearing is required to receive detailed information through oral communication and/or to make fine distinctions in sound.

Physical Exertion (Pounds)

Up to 10 Regular

Up to 25Occasional

Up to 50Occasional

Up to 100Seldom

100 or moreSeldom

Environmental Exposures

Work near moving mechanical parts Occasional

Toxic or caustic chemicals Seldom

Outdoor weather conditions Occasional

Extreme Cold, non-weather Seldom

Extreme Heat, non-weather Seldom

Noise Level Moderate

The duties listed above are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related, or a logical assignment to the position.

Job Type: Full-time

Pay: $25.98 - $34.92 per hour

Expected hours: 40 per week

Benefits:

• Dental insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Retirement plan
• Vision insurance

Schedule:

• 8 hour shift

Work Location: In person

Salary : $26 - $35