Information Technology Manager

About PopStroke

Welcome to PopStroke, where we've reinvented the classic pastime of mini-golf into an extraordinary experience. Imagine a place where the charm of traditional mini-golf meets innovative technology and custom-designed courses, where playful challenges unfold against the backdrop of beautifully designed landscapes. This is PopStroke – where the pure joy of mini-golf extends beyond family outings and date nights to welcome guests of all skills and ages seeking a unique and memorable entertainment and culinary experience.

PopStroke currently has 17 locations across Florida, Texas, Arizona, Alabama, South Carolina, and Nevada with additional venues under development.

At PopStroke, you'll have the opportunity to engage with state-of-the-art entertainment technology within the golf and entertainment industry. Your role will involve managing IT systems and deploying hardware networks, and other technology solutions. Joining our team will position you at the forefront of shaping PopStroke's future, making a profound and lasting impact on its trajectory

About the role

This role is responsible for the overall strategy and execution for all IT computer systems, applications, tools, and networks across PopStroke venues and back offices. You will partner across the organization to implement processes and systems to support the accelerating growth of PopStroke.

status: full-time, exempt

location: Jupiter, FL

in person, 5 days/week

compensation: $100,000 - $120,000

benefits: medical, dental, vision insurance; PTO; paid holidays; employee discounts

What you'll do

• Oversee network configurations, installations, updates, and troubleshooting at venues
• Manage the installation and configuration for firewalls, switches, and other on-premise networked equipment
• Configure and oversee the operational success of venue wide internet & Wireless Access Points
• Supervise daily operations of network and server infrastructures, and the setup of real time monitoring, dashboards, and alert notifications
• Travel to venues to install and configure network equipment, and ensure successful testing
• Implement and maintain the security of the network, data, and its storage and communication systems, developing network and backup disaster recovery solutions
• Manage and support IT tools and services which include Microsoft 365, Okta, Slack
• Own the procurement and provisioning of staff computers and hardware
• Oversee daily operations of service help desk requests, account provisioning, and implement automation across systems and applications
• Lead IT initiatives and projects, aligning IT infrastructure with current and future business requirements and goals
• Deploy remote monitoring and management (RMM) solutions across devices and servers, mobile device management (MDM) solutions, and end point security solutions
• Implement and support a Knowledge Base for technology systems and tools
• Source and configure primary and backup internet from fiber, coaxial, and cellular services
• Other duties and project work as needed

Qualifications

• Knowledge to configure, install, and support Meraki Firewalls
• Ability to configure, install, and support Cisco Catalyst Switches
• Configuration knowledge to install and support Ubiquiti Wireless Access Points, and Cloud Key
• Experience designing, documenting, implementing, and testing highly available networks with automatic failover between multiple ISPs
• Ability to configure, install, and support on premise VOIP servers (such as Sangoma), and VOIP handsets
• Experience with VLANS, Wifi configurations, dynamic and static IPs for venue equipment
• Experience managing and supporting Microsoft 365, and/or Google Workspace across an enterprise
• Ability to configure and support Okta, and provision integrations with SSO
• Experience managing, deploying, and troubleshooting Windows and Mac computers
• Ability to configure, deploy, and manage ITSM tools such as JIRA Service Manager or similar.
• Knowledge of IT compliance, risk management, and data privacy regulations.
• Experience managing and maintaining hardware (servers, storage, networking equipment)
• Experience with vulnerability scanning tools to identify, assess, and remediate system and network vulnerabilities.
• Familiarity with endpoint security platforms, SIEM (Security Information and Event Management) systems, and advanced threat protection.
• Experience in negotiating and managing relationships with external vendors or service providers
• Strong communication skills, critical thinking skills, attention to detail, and the ability to work independently, as well as team oriented
• Proven ability to prioritize, handle risk, control costs, and adhere to timelines and budget
• Ability to use tools, troubleshoot, and test equipment
• Ability to create and maintain structured, searchable technical documentation and train users on interfaces
• Ability to stand, walk, climb ladders, reach with hands and arms, stoop, kneel, crouch, or crawl; and talk or hear

Requirements

• Occasional weekend, holiday and/or after hour support may be required
• Ability and willingness to travel locally, regionally and nationwide up to 20% of the time to individual locations as needed; valid driver's license and reliable transportation required

The position will be based in our corporate office in Jupiter, FL, with occasional travel to venues throughout the United States. Preference for candidates to be local to North Palm Beach County.

Nice-to-Have Qualifications

●        Experience with SAVI Controls or other commercial AV control systems

●        Experience programming AV control system interfaces and equipment, such as Biamp, Q-SYS, etc

●        Familiarity with POS systems, and IP based security systems

●        Ability to terminate cable and familiarity with patch panels, fiber panels

●        General understanding of low voltage circuitry and network principles

●        Experience with and strong inclination to use Infrastructure as Code tools

●        Proficient with Git/Github

●        Experience in hospitality, restaurants, entertainment venues, and/or other multi-unit businesses

●        Professional certifications

●        Degree in Computer Science, Information Technology, or equivalent experience

●        Interest in golf or other sports

PopStroke is an Equal Opportunity Employer.

PopStroke participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.