Front Office Manager

Reports to:Managing Broker

Culture:PorchLight is a culture of positivity, collaboration, and production.

Results Statement:Ensure every Agent you interact with feels like a well-served client. You'll sit at a front desk 9am - 5pm M - F. You'll be Interacting with clients and ensuring projects are completed on-time.

Who You Are:As an Agent Success Manager, you’ll have a collaborative approach with a passion for people and growth, a strong work ethic, and the ability to collaborate within a team to evolve processes. You’ll have quick problem-solving skills, cheerful flexibility, a calm demeanor, and the ability to respond to evolving company goals. The Agent Success Manager will have a passion for customer service, a keen eye for details, and critical thinking skills. As the face of PorchLight, you are warm and welcoming!

The Position:

As an Agent Success Manager, you’ll have a collaborative approach with a passion for people and growth, a strong work ethic, and the ability to collaborate within a team to evolve processes. You’ll have quick problem-solving skills, cheerful flexibility, a calm demeanor, and the ability to respond to evolving company goals. The Agent Success Manager will have a passion for customer service, a keen eye for details, and critical thinking skills. As the face of PorchLight, you are warm and welcoming!

The Position:

This is a client-facing role. Our Agents are our clients. You'll need to demonstrate effective, but positive communication in a fast-paced environment. You'll serve as an administrative generalist: a combination of customer service, production assistant, agent liaison, and staff support. You’ll work hand-in-hand with the Managing Broker and the rest of Leadership to efficiently and effectively accomplish departmental and company goals and complete projects.

Responsibilities:

• Act as a representative of PorchLight by communicating effectively and professionally with agents and staff in person, via phone, and via email.
• Track expenses related to the office credit card.
• Overall management of the assigned office.
• Provide top-notch customer service with a smile.
• Onboard new agents and answer any questions to help get our agents in all of our systems in a timely and accurate manner.
• Help to execute PorchLight’s cultural plan by working with the office Managing Broker to create and facilitate the details of office events.
• Master administrative systems and procedures to both work within them and help consistently improve them.
• Answer phones in a friendly, professional, and efficient manner.
• Overall office upkeep to ensure office common areas are neat and well-stocked (includes ordering supplies), including kitchen, production area, and bathrooms (where applicable).
• Manage calendars and setting up of conference rooms and event/training spaces for classes, meetings, demos, and events.
• Use design software to create all listing brochures, adhering to high quality and accuracy standards.
• Post agent announcements to appropriate WorkPlace (Facebook) groups.
• Fulfill agent requests such as referral and post inspection gifts, onboarding gifts, and generators.
• Create social media graphics from templates for agents.
• Print Open House collateral.
• Maintain all office equipment and scheduling regular maintenance.
• **NOT a creative position. All marketing materials are templates.

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PorchLight provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Job Type: Full-time

Pay: $55,000- $62,000 a year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Professional development assistance
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Ability to commute/relocate:

• Denver, CO 80206: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Customer service: 3 years (Required)

Work Location: In person

Job Type: Full-time

Pay: $58,000.00 - $62,500.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Professional development assistance
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Experience:

• Customer service: 3 years (Required)

Work Location: In person

Salary : $55,000 - $62,000