What are the responsibilities and job description for the Utility Billing Service Representative position at Portage County Ohio?
JOB OBJECTIVES: Incumbent is responsible for processing and balancing accounts payable, receivable and budget entry transactions related to the utility billing, and miscellaneous billing needs of the County.
ESSENTIAL JOB FUNCTIONS:
- Act as the main customer service representative for the department including answering phones, in person contact, and e-mail or other written correspondence
- Handle all incoming and outgoing mailings
- Scan, verify and balance all customer payments.
- Receipt, input, and track customer payments and department payables directly or as backup.
- Prepare purchase orders, vouchers, invoices, remittances, and other forms necessary for the receipt and disbursement of funds.
- Reconcile payables and receivables daily directly or as backup.
- Verify title transfers from outside agencies and County Reports
- Maintain utility billing database.
- Create and maintain an archive of payment vouchers directly or as backup
- Schedule and document meter reading appointment for billing customers.
- Set up and maintain customers’ ACH files.
- Verify rate codes and update accordingly for precise charges
- Verify homestead status and update customer status to ensure accurate billing
- Analyze and assist with account related spreadsheets and other databases.
- Create, maintain, and initiate correspondence to non-compliant customer account
- Update penalties for non-compliant accounts based on the tiered penalty system
- Explains, carries out, & ensures compliance with the policies set forth in the Water Resources Rules and Regulations
- Responsible for moderate level confidential information
- File, copy, and fax documents.
- Assist Utility Billing Specialist with processing final bills as needed.
NON-ESSENTIAL JOB FUNCTIONS:
- Performs related job functions as needed.
