Project Manager

Job Summary

At Porter Airlines, we help find solutions without being asked. We have an ingrained streak of determination and don’t settle for good enough. We are passionate about shaping our passengers' experience whether it’s in the air or on the ground.

The Solutions Delivery team at Porter Airlines is leading the Commercial Growth Program with a focus on ensuring scalable customer experience strategies and solutions. The Project Manager will work collaboratively with the business, technology and front-line teams to identify, scope, and execute high-value, cross-functional projects.

The Project Manager reports directly to the Solutions Delivery Manager. 

If you thrive in a fast-paced environment, are interested in the opportunity to gain experience in a new industry and contribute to a positive and unique employee culture, we’d love to talk.  

WHO YOU ARE

• You are passionate about leading complex large scale projects and programs.  
• You have strong verbal and written communication skills, and can apply those skills at all corporate levels.  
• You are detail oriented, organized, analytical and possess a strong business acumen.
• You are not a technology specialist but are comfortable managing technology engagements and working with the technology teams.  
• You are strong at building and managing relationships across all levels and areas of the business.  
• You thrive in a changing environment and are comfortable championing initiatives that provide fundamental change to the business.
• You love solving problems and thrive under pressure.
• You are a strong team player who can work with researchers, designers, developers, QA analysts, project managers, frontline staff and business stakeholders.
• You have a solid understanding of the project management processes within an Agile environment.
• You have a proven track record of learning different industries and businesses. 
• You go beyond what is asked and constantly challenge yourself.

Duties & Responsibilities

• Manage company-wide projects (technology or business) to ensure initiatives are delivered on time, on budget and as per the scope expectations of internal stakeholders.
• Create and update detailed project plans by soliciting requirements and inputs from all stakeholders (internal/external)
• Direct and coordinate the activities of internal and vendor resources to ensure deliverables are met.
• Work with the technical and domain leads to manage sprints, identify risks and issues and potential solutions.
•  Manage project communications/updates to key audiences.
• Support the implementation of project management best practices by maintaining project artifacts, archives and toolsets to be used within the Solutions Delivery team and throughout the organization.
• Handle multiple projects at any given time without compromising deadlines, budget or quality of work. 
• Work with the business owners and stakeholders to obtain business rules and requirements, keep them updated and develop high value solutions.
• Understand, comply and promote the Company Safety Policy.
• Actively participate in Porter’s Safety Management System (SMS) including reporting hazards and incidents encountered in daily operations.

Behavioural Competencies

• Concern for Safety: Identifying hazardous or potentially hazardous situations and taking appropriate action to maintain a safe environment for self and others.

• Teamwork: Working collaboratively with others to achieve organizational goals.

• Passenger/Customer Service: Providing service excellence to internal and/or external customers (passengers).

• Initiative: Dealing with situations and issues proactively and persistently, seizing opportunities that arise.

• Results Focus: Focusing efforts on achieving high quality results consistent with the organization’s standards.

• Fostering Communication: Listening and communicating openly, honestly, and respectfully with different audiences, promoting dialogue and building consensus.

Qualifications

• Bachelors or graduate degree in relevant field of study (e.g. business or engineering)
• PMP designation or working towards PMP
• 5 - 10 years of project management experience
• Experience in consulting, aviation or travel is an asset
• Solid understanding of software development life cycle models as well as expert knowledge of both Agile and traditional project management principles and practices and the ability to blend them together in the right proportions to fit a project and business environment
• Technically competent with various software programs, including but not limited to Google office suite, Smartsheet, Trello, JIRA

Company Description

Since 2006, Porter Airlines has been elevating the experience of economy air travel for every passenger, providing genuine hospitality with style, care and charm. Porter’s fleet of Embraer E195-E2 and De Havilland Dash 8-400 aircraft serves a North American network from Eastern Canada. Headquartered in Toronto, Porter is an Official 4 Star Airline® in the World Airline Star Rating®. Visit www.flyporter.com or follow @porterairlines on Instagram, Facebook and Twitter.