Account Manager, Customer Success

Porter is hiring a Customer Success Account Manager!

We are growing and looking to expand our Customer Success Team

Porter combines the power of analytics with the power of care. Porter is a leading healthcare IT and services platform for care and coverage coordination that optimizes outcomes and member experience. We deliver understanding, compassion, information, and peace of mind for the members of our health plan customers. Driven by robust AI analytics, Porter’s Care Guide team helps members navigate the healthcare delivery system, secures the right support for their specific needs, and directs Porter’s team of expert clinicians to perform telehealth visits and/or comprehensive in-home assessments, complete with lab and diagnostic testing. By coordinating the complexities of each unique care journey, Porter helps close the gaps with the largest impact on quality measures, total cost of care, risk adjustment, and member experience.

The Ideal Porter Team Member

Are you an enthusiastic rock star looking to dive into the exciting world of Account and Project Management within a crucial healthcare sector? If so, Porter's Customer Success Team has an incredible opportunity for you! We are a dynamic rocket ship of a start-up in search of a detail-oriented, process-driven individual to join us in managing the multitude of projects and customers that make up our rapidly growing portfolio of accounts.

The ideal member of Porter will be a change agent, altering the status quo of healthcare delivery. You and your fellow Porter team members will provide our members with an innovative and empathetic ecosystem of transparency. New team members will bring energy and excitement over helping to revolutionize the healthcare continuum and contributing to the success of our mission-driven organization.

Responsibilities:

·       Assist in the management of diverse clients and projects within a healthcare setting.

·       Work closely with the Customer Success Team to ensure client satisfaction and project success.

·       Utilize and become proficient in project management tools and processes.

·       Collaborate with cross-functional teams to deliver high-quality results.

·       Maintain and update project documentation and spreadsheets.

Qualifications:

·       Enthusiastic and eager to learn about Project Management in the healthcare industry.

·       Detail-oriented with strong organizational skills.

·       Comfortable working with spreadsheets and data analysis (Microsoft Product Suite specifically Excel, PM Tools like SmartSheet)

·       Ability to adapt to a fast-paced, dynamic start-up environment.

·       Excellent communication and interpersonal skills.

Requirements:

·       Bachelor's Degree preferred.

·       Demonstrated intelligence and a willingness to learn.

·       Ability to thrive in a collaborative team setting.

·       Previous experience or coursework related to project management is a plus.

What We Offer:

·       Exciting opportunity for career growth within a rapidly expanding start-up.

·       A vibrant and innovative work environment.

Benefits of Working with Porter:

·       Remote work environment

·       Medical, dental and vision benefits within 30 days of hire 

·       Paid vacation and holidays

·       A fun team and special culture