What are the responsibilities and job description for the Receptionist/ Resident Service Coordinator position at Portland Housing Authority?
The Portland Housing Authority is seeking a highly motivated skilled Receptionist/ Resident Service Coordinator who takes the initiative to deliver high-quality work and demontrates a strong work ethic to join our team. This position provides services to clients in a customer service setting of an apartment complex environment for lower income tenants.
Duties and Responsibilities:
1. Assists in conducting, monitoring, and coordinating activities that serve residents’ needs based on input from the residents in a wide range of areas from recreational and educational health & wellness and financial.
2. Establish working relationships with Social Services and other community based agencies to provide/ promote awareness of resources to the residents.
3. Establish and maintain relationships with residents. Coordinate and promotes activities that create a sense of community between residents and the property.
4. Assist tenants and applicant with the completion of applications for different programs.
5. Creates and develops monthly newsletter for the agency.
6. Helps facilitate agenda and minutes for quarterly RAB meetings.
7. Provides general information to interested parties regarding subsidized housing programs including eligibility requirements, application process, waiting list and housing policies.
8.Accepts, Applies, and Posts payments individually to client accounts. Manages late fees and letters.
8. Manages incoming and outgoing correspondence, including calls, emails, mail, work orders and visitors promptly.
Qualifications:
High School Diploma or equivalent; Bachelor’s Degree in Human Resource or Services or related field preferred.
Bilingual/Bicultural (English/Spanish) preferred
Strong interpersonal communication skills and a strong ability to provide services to persons who are low income and or homeless. Ability to handle, intervenee/de-escalate situations.
One to two years experience in housing service coordination for the aging and persons with disabilities is preferred.
Preferred Knowledge of community and housing resources in Connecticut, with the ability to understand and articulate multiple programs.
Proficient computer skills, including Microsoft Office, Outlook, Publisher, and Excel.
Strong communication skills, both written and verbal.
Ability to keep organized and work effectively in a fast-paced, dynamic environment.
Familiarity with the needs of multiple vulnerable populations, especially older adults and persons with disabilities and growing families.
Familiarity with general office procedures, equipment, and telephones.
Reliable transportation, valid driver’s license
Job Type: Full-time
Pay: $17.00 - $23.00 per hour
Expected hours: 35 per week
Benefits:
- Dental insurance
- Health insurance
- Paid time off
- Retirement plan
- Vision insurance
Schedule:
- 8 hour shift
- Day shift
- No weekends
Ability to Commute:
- Portland, CT 06480 (Required)
Ability to Relocate:
- Portland, CT 06480: Relocate before starting work (Required)
Work Location: In person
Salary : $17 - $23
