What are the responsibilities and job description for the Customer Service position at Portland Rock & Landscape Supply?
Customer Service/Equipment Operator/Non-CDL Driver/Laborer
SUMMARY
Portland Rock is hiring a full time Customer Service/Equipment Operator/Non-CDL Driver/Laborer. Must be able to handle all positions as needed, including customer service/cashiering, operating heavy equipment, making deliveries in company provided vehicles. The ability to be flexible and be able to help where needed is key. We have openings at 2 locations: Our Gresham store on 193rd and Division and our Clackamas branch on SE 82nd Drive.
ESSENTIAL DUTIES & RESPONSIBILITIES
Training is provided in all areas, including equipment operation, product knowledge, and making deliveries.
- Provide excellent customer service in a friendly, professional, and efficient manner.
- Use the computer system to create estimates, invoices and sales receipts.
- Answer phones, take orders, and accurately follow paperwork procedures.
- Safely and efficiently operate excavators, loaders, forklifts and other equipment required for sales activities.
- Safely and efficiently make deliveries in non-cdl vehicles, including pickups, small dump trucks and trucks with trailers.
- Monitor quality control in palletizing, yard organization and appearance.
- Prepare customer orders to ensure they are completed efficiently and on time.
- Load and unload delivery trucks and customer vehicles safely and efficiently.
- Monitor inventory stock levels and notify dispatch of restock requirements.
- Maintain a safe and clean working environment.
- Perform periodic product inventory.
- Assist in controlling inventory loss.
- Assist in making sure all products are marked correctly and clearly.
- Complete daily yard sweeps and pick up all debris.
- Practice and promote yard organization and professionalism in all aspects of work.
- Demonstrate company mission and values in all aspects of work.
- Engage with co-workers in a positive manner promoting and building a team-oriented environment.
Qualifications To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Training is provided in all areas including equipment operation, truck driving, and computer systems. Clean driving record, must be insurable through our insurance.
Education and/or Experience High school diploma or GED.
Communication Skills Ability to correspond with customers on the phone or in-person in a professional manner. Ability to effectively present information and respond to questions from managers, clients, customers, and the general public.
Reasoning Skills Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to make decisions regarding safe and efficient deliveries.
Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Ability to lift up to 90 pounds, climb and walk over rough terrain, work with sharp rock material and work with and around heavy equipment.
Work Environment While performing the duties of this job, the employee is regularly exposed to hot, dusty, cold, and/or wet weather conditions.
The employee is frequently exposed to moving equipment, customer vehicles, and the noise level in the work environment is usually loud.
Job Type: Full-time
Pay: $20.00 - $22.00 per hour
Expected hours: 35 – 44 per week
Benefits:
- Dental insurance
- Employee discount
- Health insurance
- Paid time off
- Vision insurance
Shift:
- 8 hour shift
People with a criminal record are encouraged to apply
Education:
- High school or equivalent (Preferred)
Experience:
- Customer Service: 1 year (Preferred)
- Driving: 1 year (Preferred)
Work Location: In person
Salary : $20 - $22