Customer Service Coordinator

Wooster, OH 44691

Description

We are seeking a Customer Service Coordinator to join our team! You will perform clerical and administrative functions in order to drive company success.

Responsibilities

• Provide exceptional service and maintenance for new and existing customers
• Ensure customer accounts remain active and up to date with regular follow-ups
• Manage monthly pricing for house accounts and ensure accuracy in billing
• Address customer inquiries and resolve complaints promptly and professionally
• Set up follow-up appointments to keep customers informed of the latest developments and offerings
• Perform analysis to identify and re-engage inactive customers
• Answer inbound calls and assist with customer needs
• Bill customers using our internal system and ensure timely processing
• Perform analysis to identify and re-engage inactive customers
• Coordinate and schedule LTL (Less Than Truckload) and FTL (Full Truckload) shipments
• Collaborate with packagers to ensure efficient and accurate order fulfillment
• Inventory- Assist in maintaining daily inventories

Qualifications

• Previous experience in sales, customer service, or related field
• Familiarity with CRM platforms is a plus
• Strong ability to build and maintain rapport with clients
• Excellent communication skills, both verbal and written
• Highly organized, detail-oriented, and deadline-driven
• Proficient in Microsoft Office Suite (Excel, Word, etc.)
• Ability to thrive in a fast-paced, team-oriented environment
• Flexible and adaptable to changing priorities

Working Hours

• Monday through Friday, 8:00 AM to 5:00 PM

Benefits

• Medical Coverage
• 401K
• Paid Time Off
• Paid Training