Dispatcher

Introduction

Do you want to join an organization that invests in you as a(an) Dispatcher? At Portsmouth Ambulance, you come first. HCA Healthcare has committed up to $300 million in programs to support our incredible team members over the course of three years.

Benefits

Portsmouth Ambulance, offers a total rewards package that supports the health, life, career and retirement of our colleagues. The available plans and programs include:

• Comprehensive medical coverage that covers many common services at no cost or for a low copay. Plans include prescription drug and behavioral health coverage as well as free telemedicine services and free AirMed medical transportation.
• Additional options for dental and vision benefits, life and disability coverage, flexible spending accounts, supplemental health protection plans (accident, critical illness, hospital indemnity), auto and home insurance, identity theft protection, legal counseling, long-term care coverage, moving assistance, pet insurance and more.
• Free counseling services and resources for emotional, physical and financial wellbeing
  
• 401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service)
  
• Employee Stock Purchase Plan with 10% off HCA Healthcare stock
  
• Family support through fertility and family building benefits with Progyny and adoption assistance.
  
• Referral services for child, elder and pet care, home and auto repair, event planning and more
  
• Consumer discounts through Abenity and Consumer Discounts
  
• Retirement readiness, rollover assistance services and preferred banking partnerships
  
• Education assistance (tuition, student loan, certification support, dependent scholarships)
  
• Colleague recognition program
  
• Time Away From Work Program (paid time off, paid family leave, long- and short-term disability coverage and leaves of absence)
  
• Employee Health Assistance Fund that offers free employee-only coverage to full-time and part-time colleagues based on income.

Learn more about Employee Benefits

Note: Eligibility for benefits may vary by location.

You contribute to our success. Every role has an impact on our patients’ lives and you have the opportunity to make a difference. We are looking for a dedicated Dispatcher like you to be a part of our team.

Job Summary and Qualifications

The dispatcher/operator is to coordinate and manage emergent and non-emergent medical transports for our healthcare transportation company. The Dispatcher will possess excellent communication and organizational skills and be able to efficiently dispatch and manage transportation requests while ensuring the highest level of patient care and safety. The dispatcher during downtime will assist switchboard operations, to ensure an efficient workstation.

Patient Population Served:

This employee is expected to delivered is patching for the ambulance department. The population served will be Intra/Inter-Facility transportation for patients in need of BLS, ALS, and Specialty Care transportation.

Essential Position Functions:

The Manager must be able to be carry out the following functions with or without reasonable accommodation:

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  Receive and process requests for emergent and non-emergent medical transports via phone, email, and computer systems. Schedule and dispatch medical transport vehicles and personnel based on patient needs, transportation requirements, and available resources. Maintain communication with drivers, medical staff, and patients to ensure timely arrivals and departures. Monitor transportation activities and adjust schedules as necessary to ensure efficient use of resources and on-time performance. Document and maintain accurate records of all transportation activities, including patient information, transport times, and vehicle usage. Coordinate with other healthcare providers, including hospitals and nursing homes, to arrange patient transfers and transportation services. Provide excellent customer service to patients, families, and healthcare professionals, answering questions and resolving issues as they arise. Adhere to all applicable laws, regulations, and company policies related to medical transportation services.

Non-Essential Position Functions:

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  Participates in hospital/unit committees.

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  Performs other duties as needed or as judgment dictates.

Position Qualifications:

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  High school diploma or equivalent, with additional education or training in healthcare or transportation preferred.

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  Minimum of 2 years of experience in dispatching or coordinating transportation services, preferably in a medical or healthcare setting.

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  Strong communication and interpersonal skills, with the ability to interact effectively with patients, families, medical staff, and transportation personnel.

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  Excellent organizational and time-management skills, with the ability to prioritize tasks and manage multiple requests simultaneously.

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  Proficient in the use of computer systems and software, including transportation dispatch and scheduling applications.

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  Knowledge of medical terminology, procedures, and protocols preferred.

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  Ability to work independently, make decisions quickly and effectively, and adapt to changing circumstances.

"Good people beget good people."- Dr. Thomas Frist, Sr.
HCA Healthcare Co-Founder

We are a family 270,000 dedicated professionals! Our Talent Acquisition team is reviewing applications for our Dispatcher opening. Qualified candidates will be contacted for interviews. Submit your resume today to join our community of caring!

We are an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.