What are the responsibilities and job description for the Senior UX Researcher (Hybrid) position at Posh?
Financial institutions - banks and credit unions - have begun a seismic shift in how they operate and serve their customers. History is being written right now. By joining Posh, you have an opportunity to help write the story.
Find out more about the daily tasks, overall responsibilities, and required experience for this opportunity by scrolling down now.
Since 2018, we’ve been harnessing bleeding-edge technology to empower FIs to work smarter, and serve better. This isn’t hype - our products are powering millions of interactions every month for over a hundred unique financial institutions - and growing.
As AI & NLP advance at an unprecedented and aggressive pace, our promise is to stay two steps ahead. To both innovate ourselves - and embrace innovation from the collective industry - so that we bring the best solutions into production, now. We are building AI assistants for end-user customers and internal-user employees - all within a common ecosystem that share our most coveted moats - knowledge, aka what an assistant knows, and integration, what an assistant can do.
If you’re eager to join a company that’s actively drafting the history books on the most seismic shift of FI strategy, we’d love to hear from you!
What You’ll Do
Collaborate closely with UX, product, and cross-functional teams to identify research opportunities, prioritize key questions, and align efforts with project goals, existing knowledge, and areas of riskDevelop research roadmaps and frameworks using best practices to guide long-term strategies that align with and inform business objectivesDesign and execute user research using a range of qualitative and quantitative techniques including, but not limited to : A / B testing, ethnographic studies, evaluative research, user interviews, generative research, and data analysisLead discovery process for high impact initiatives to identify key themes, trends, and actionable insights, delivering clear and impactful visualizations and presentations to effectively communicate findings and recommendationsConduct competitive market research to explore new opportunities and ensure Posh stays ahead in the volatile market landscapeGuide and mentor PMs and designers on research best practices, fostering a culture of excellence and continuous learningWho You Are
A professional with 5 years of experience gathering data from users to inform product, design and business decisions as a user experience researcher, or similar roleA visionary thinker who is excited about big-picture opportunities but grounded enough to turn ideas into actionable researchHands-on experience working in startups or small, fast-paced teams, with the ability to adapt to ambiguity and wear multiple hatsSkilled in storytelling and presenting complex research findings in an accessible and impactful way to diverse audiencesPrior experience with any of the following tools is a plus : LogRocket, SQL, Google Analytics, TableauResearch Tools
Ballpark, UserZoomGo, Usertesting.com, or equivalentOptimal Workshop, or equivalentSurvey Monkey, Qualtrics, or equivalentGoogle AnalyticsLogRocketPostgreSQL, BigQueryTableauProduct Team / Company Tools
FigmaShared component libraryReact.jsGoogle CloudGoogle Workspace / GmailJIRA / ConfluenceSlackPosh is a hybrid workforce, with employees located across the United States & Canada, and our home base located in Boston, MA. We’re a small and mighty team that prides ourselves in a tasteful balance between voracity and disciplined craftsmanship. We value those who embrace ambiguity - who leverage their curiosity and passion to push the boundaries of their knowledge in order to build exceptional products. We don’t expect everyone to have prior experience in all of our tools, but we expect fundamental competency and intellectual curiosity.
Our products are award-winning, backed by a dream team of top-tier fintech investors with over $45 million in funding to date.
What we offer : Competitive salary and equityInteresting and challenging work, bleeding-edge AI technologies and methodsHybrid work - remote and on-site co-working space in Downtown BostonPaid lunch at Boston HQ on WednesdaysWork-life balanceHealth, dental, and vision insuranceTeam on-sites and off-sitesUnlimited PTOPaid parental leaveDedicated professional growth and development - personal budget and paid personal development daysThe opportunity to fundamentally change how FIs operateApplicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.
J-18808-LjbffrRemote working / work at home options are available for this role.
