What are the responsibilities and job description for the Resident Relations Associate position at Post Commercial Real Estate?
Job Description: The Resident Relations Associate will aid the Property Manager in effectively assisting the assigned community;
The Resident Relations Associate will also be responsible for the overall resident experience on the property.
Reports to: Property Manager
Wage Status: Non-Exempt (Eligible for overtime)
Job Responsibilities:
- Receive all telephone calls and in person visits; listen to resident requests, concerns and comments and complaints. Enter work tickets in Yardi and Report them to Manager, and VP of Property Management.
- Assist the Leasing/ Property Management Staff implement resident retention programs.
- Answer all incoming telephone calls with a friendly tone.
- Conduct all residents interactions according to the policies & procedures set by Post Brothers, i.e. parking, maintenance, move ins, move outs, resident functions, resident retention activities and renewals, resident experience regarding construction, major repairs (if resident needs relocation assistance).
- Know your product, unit availability, amenities of the community.
- Ensure apartment is ready for resident to move in on agreed date.
- Assist front desk clerks with special deliveries, VIP guests, Corporate clients.
- Issue appropriate notice when necessary (late payments, eviction notices, returned checks memos), make sure resident files are in order.
- Physically inspect community when on grounds, report even the smallest issue or inconveniences.
- Report any service needs to maintenance department, follow up with call to resident within 24 hours.
- Inspect and report individual apartment damages when residents vacate, collect keys from residents when they vacate.
- Answer questions for Residents about the community, repairs, rent, and rules. Follow up on a timely basis.
- Maintain an open communication with the Property Manager and the Maintenance Supervisor.
- Inspect move outs and vacancies when needed.
- Provide accounting support to the Property Manager.
- Assist in planning resident functions.
- Enforce policies of the Community with sensitivity to the residents.
- Assist in placing, removing, updating signs, flyers, notices.
- Distribute newsletters, flyers.
- Assist in conducting market surveys and shop competitive communities
- Ensure that unsafe conditions are corrected immediately.
- Must maintain all confidential information regarding residents
Requirements:
- Strong technical skills
- Attendance is an imperative job function.
- Yardi experience preferred, not required.
- 5 years in customer service required.
- 3 years in property management preferred.
Post Brothers provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Post Brothers complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
