What are the responsibilities and job description for the Technical Support Analyst position at Post Consumer Brands?
Headquartered in Lakeville, Minn., Post Consumer Brands, a business unit of Post Holdings, Inc., is dedicated to providing people and their pets with delicious food choices for every taste and budget. The company’s portfolio includes beloved brands such as Honey Bunches of Oats®, PEBBLES®, Grape-Nuts® and Malt-O-Meal® cereal, and Peter Pan® peanut butter, as well as Rachael Ray® Nutrish®, Kibbles ‘n Bits® and 9Lives® dog and cat food. As a company committed to high standards of quality and to our values, we are driven by one idea: To make lives better by making delicious food accessible for all. For more information about our brands, visit www.postconsumerbrands.com and follow us on LinkedIn for the latest news.
Brand
Post Consumer Brands recently acquired several iconic pet food brands, venturing into a new market while remaining true to our purpose to provide delicious and accessible food that our consumers love. We’re always searching the center store for the next exciting product to add to our portfolio, and right now, we’re growing and need passionate, driven individuals with diverse perspectives to help us reach greater heights. That’s where you come in. Join a team where your voice is not only heard but valued. Make a real impact on brands enjoyed by millions of people and their pets.
Location Description
Post Consumer Brands corporate headquarters in Lakeville, Minn. is about 20 miles south of Minneapolis and St. Paul, Lakeville has all the benefits of smaller town living with access to everything a large metropolitan area has to offer. Join more than 400 team members collaborating on the two-building campus to help put breakfast on the tables of millions of consumers in North America.
Responsibilities
Configure, install, and repair end-user hardware. Support end users in the use of hardware and software; serve as on-site liaison with the rest of IT and assist with network and telecom administration as needed
JOB ACTIVITIES/DUTIES
- Deploy, troubleshoot, and repair end-user devices (PC/laptop, tablet, mobile devices) in primary facility and remote facilities as necessary.
- Assist end users with hardware, software, and network problems through direct contact and through Help Desk
- Serve as a primary initial contact for end-user hardware and software problems for users on-site
- Serve as on-site liaison between end user and IT staff
- Perform administration of phone and voice mail systems as necessary
- Work with IT staff to maintain adequate parts and supplies for the support of PCs and printers, UPS units, network hardware, etc.
- Work with other IT staff to support end users and in the deployment of new applications, systems, and directives
- Other projects as assigned by IT Technical Support Manager
Qualifications
Education: Associate Degree or equivalent experience. Thorough knowledge of PC hardware operation and maintenance; in-depth understanding of MS Windows operating system, mobile devices and familiarity with LAN concepts.
Experience: Five years PC and LAN support.
Skills: Ability to diagnose and solve hardware problems, operating system and applications software problems. Ability to configure hardware. Ability to troubleshoot LAN connectivity issues. Ability to work with IT staff to support network devices. Good communication and organization skills important for end-user support.
JOB COMPLEXITY
Relationships:
Internal: Heavy contact with end-users on-site for problem resolution and knowledge transfer. Contact with IT staff in other PCB sites.
External: Contact with software/hardware vendors to resolve issues. Contact with professional peers to remain current in computer field.
Problem Solving:
Reactive: Troubleshoot end-user hardware and software problems; use available resources to determine appropriate solution; be available in a first-contact role for
end-users.
Proactive: Set up end-user hardware/software according to standards to avoid problems, keep spare parts and equipment organized for efficiency.
JOB ACCOUNTABILITY
Work Structure: Works under direction of the IT Technical Support Manager in an environment that may require confidentiality. Configures, repairs, and deploys end-user hardware as appropriate for departmental directives. Prioritizes users' requests and responds accordingly. Repairs broken equipment in a timely manner as requests come in. Administers phone system and voice mail (as necessary).
Responsibilities: Responsible for establishing consistent end-user software and hardware environment in keeping with corporate standards; for providing on-going support to end-users; for being available to end-users in a help-desk role (after hours); for being the on-site liaison between users and the rest of IT.
