Program Manager - MSN-NP

Job Description

Job Description

OVERALL PURPOSE OF THE JOB :

The MSN-NP Program Manager will support students and will improve student persistence via technology and human touch initiatives addressing the primary reasons students drop courses or withdraw from the university. He or she will coordinate coaching plans and interventions for brand new students and at-risk students in an effort to enhance start rates, graduation rates, and student satisfaction rates.

DUTIES :

Conduct advising related activities to active NP students including course planning; process drops; add / drops; course extensions; registration reminders; monitor flags from professors; provide outreach based on reporting and alerts; and other activities related to advising our students.

Work with students via phone or email on overcoming problems and / or issues that threaten their success in the university including mitigating professor and student issues.

Primary point of contact for NP communications.

Leads the coordination, with academic leadership, or reminders for APEA testing, Castlebranch deadlines, and other reminders

Confirms correct course registration.

Keep updated files by facility / organization of requirements students need to complete before starting practice experiences based on the stated requirements contained in the specific Affiliation Agreements.

Develop process flow for tracking pre-reqs for courses.

Perform required audits for four-year completion, msn audits and other required audits.

Develop plans to streamline NP processes including 2-week extensions, where to find books, distribution of accurate syllabi, update NP Orientation, coordinating clinical hour discussions, etc.

Train students on Castlebranch, Turnitin.com and other resources.

Participate in programmatic training, inner departmental presentations, and professional development and assigned to special projects / tasks.

Collects, organizes, and analyses information about students through records, tests, emails, interviews, and professional resources to appraise their interest, aptitudes, abilities, etc. for educational planning. Compiles and study educational information to provide guidance.

Enhance student webinar series and improve student persistence via technology and human touch initiatives addressing the primary reasons students drop courses or withdraw from the university.

Coordinate student workshops for both new and at-risk students

Performs other administrative duties as needed.

COMPETENCIES INCLUDE :

Analytical – Synthesizes complex or diverse information; collects and researches data; uses intuition and experience to compliment data; designs work flows and procedures.

Customer Service – Responds promptly to customer needs; solicits customer feedback to improve service; responds to customer requests for service or assistance; meets commitments.

Dependability – Follows instructions, responds to management directions; takes responsibility for own actions’ keeps commitments completes tasks on time or notifies appropriate person with an alternate plan.

Design – Generates creative solutions; uses feedback to modify designs; applies design principles; demonstrates attention to detail.

Ethics – Treats people with respect; keeps commitments; inspires the trust of others; works with integrity and ethically; upholds organization values.

Oral & Written Communication – Has proven writing and editorial skills. Speaks and writes clearly, informatively, and persuasively in positive or negative situations; varies style to meet needs; listens and gets clarification; responds well to questions; demonstrates group presentation skills; presents data effectively.

Organizational Support – Follows policies and procedures; completes administrative tasks correctly and on time; supports organization’s goals and values.

Planning / Organizing – Prioritizes and plans work activities; uses time efficiently.

Problem Solving – Identifies and resolves problems in a timely manner; gathers and analyzes information skilfully; develops alternative solutions; works well in group problem solving situations; uses reason even when dealing with emotional topics.

Professionalism – Approaches others in a tactful manner; reacts well under pressure; treats others with respect and consideration regardless of their status or position; accepts responsibility for own actions; follows through on commitments.

Quality Management – Looks for ways to improve and promote quality; demonstrates accuracy and

thoroughness.

JOB KNOWLEDGE AND EXPERIENCE :

Bachelor’s degree or one to two years related experience and / or training; or equivalent combination of education and experience; prior experience in customer service and / or student services; prior experience with an online university a plus.

WORK ENVIRONMENT / CONDITIONS

The work environment and physical demands are characteristic of those an employee encounters while performing the essential functions of this job, and typical for those working in an academic and / or office setting. The employee must be able to read, write and interpret written documents; must be able to manipulate, handle, feel, and control items or equipment; must be able to sit, reach with hands and arms, and be able to talk and hear. The employee is occasionally required to stand or walk.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.