What are the responsibilities and job description for the Front Desk Agent position at POSTOAK LODGE?
Description
POSTOAK Lodge & Retreat is looking for a Front Desk Agent to join our team!
A Front Desk Agent ensures guest satisfaction from the time the guest begins their interaction with, or arrives at the Lodge, during their stay and until they check out; serves as the main point of contact for all guest expectations, requests, and needs; represents POSTOAK at the highest levels of customer service and hospitality standards.
Essential Duties and Responsibilities:
- Answers phone calls, answering questions, and taking reservations from guests.
- Manages guest check in and out.
- Maintains knowledge of all conference services, BEO’s, room sets, guest relations, and guest requests.
- Accurately records and inputs guest reservations as well as guest and master folios.
- Maintains accurate and precise cash drawers and credit card records.
- Issues room keys and maintain key control policies.
- Ability to understand and prioritize all guest/client requests/needs and communicates these to appropriate associates or staff.
- Communicates effectively with all other departments in order to maintain clean and safe grounds for all guests.
- Maintain a clean and organized workspace, reception area, waiting area, and gift shop.
- Completes administrative and clerical tasks.
- Moves furniture to match BEOs.
Qualifications:
- High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience.
