What are the responsibilities and job description for the Director of Account Management position at Postscript?
Trusted by more than 18,000 Shopify and Shopify Plus stores—like Brooklinen, Ruggable, True Classic and Dr. Squatch—Postscript gives ecommerce brands the tools they need to run a world-class SMS marketing program.
We're on a mission to make SMS the number-one revenue channel for ecommerce merchants by delivering an easy-to-use platform where they can grow their subscriber list, develop and test their messaging strategy, deliver excellent customer service, and drive sales and loyalty—all in one place. We believe SMS is the most important marketing and sales channel of the decade, and that vision drives everything we do.
Postscript was founded in 2018 as a 100% remote organization. With more than 250 employees (and counting!), we're backed by Greylock, Y Combinator, and other top investors.
As the Director of Account Management, you will lead and expand our Account Management team. This team is responsible for securing renewals and driving growth through cross-selling and upselling to our existing customer base. In partnership with Customer Success Managers—who focus on strategy and product training—Account Managers own the commercial relationship with clients.
This is a fully remote position.
What You'll Do:
We're on a mission to make SMS the number-one revenue channel for ecommerce merchants by delivering an easy-to-use platform where they can grow their subscriber list, develop and test their messaging strategy, deliver excellent customer service, and drive sales and loyalty—all in one place. We believe SMS is the most important marketing and sales channel of the decade, and that vision drives everything we do.
Postscript was founded in 2018 as a 100% remote organization. With more than 250 employees (and counting!), we're backed by Greylock, Y Combinator, and other top investors.
As the Director of Account Management, you will lead and expand our Account Management team. This team is responsible for securing renewals and driving growth through cross-selling and upselling to our existing customer base. In partnership with Customer Success Managers—who focus on strategy and product training—Account Managers own the commercial relationship with clients.
This is a fully remote position.
What You'll Do:
- Lead and Develop the Team: Manage a small team of Account Managers, providing mentorship and strategic direction to drive performance and professional growth.
- Strategic Planning: Develop and implement strategies to achieve renewal targets and identify opportunities for cross-selling and upselling additional products and services.
- Collaborative Partnership: Work closely with Customer Success Managers to ensure a cohesive approach to client management, aligning commercial objectives with customer success initiatives.
- Performance Monitoring: Establish key performance indicators (KPIs) for the Account Management team, regularly assessing performance and implementing improvements as needed.
- Process Optimization: Refine and scale account management processes to support growth and enhance client satisfaction.
- Experience: A seasoned sales leader with a minimum of 5 years in sales management, including at least 3 years focused specifically on account management.
- Demonstrated success in a high-growth SaaS environment. Martech experience highly preferred but not required.
- Leadership Skills: Proven ability to build, lead, and develop high-performing teams.
- Strategic Acumen: Strong strategic thinking with a track record of developing and executing successful sales and account management strategies.
- Communication: Excellent interpersonal and communication skills, capable of fostering strong relationships both internally and externally.
- Adaptability: Comfortable working in a fast-paced, dynamic environment with the ability to manage multiple priorities effectively.
- Base salary plus uncapped variable & significant equity (we do not have geo based salaries)
- High growth startup - plenty of room for you to directly impact the company and grow your career!
- Work from home (or wherever)
- Fun - We're passionate and enjoy what we do
- Competitive compensation and opportunity for equity
- Flexible paid time off
- Health, dental, vision insurance
