Catering Sales Coordinator

Job Opportunity: CATERING SALES COORDINATOR

*Part-Time and Full-Time Opportunities Available

Driving Requirements: Must have reliable transportation to travel to multiple locations in the Columbus, Ohio surrounding area. *Auto Allowance will be provided.

Hourly Pay Range: $17.00 - $21.00 per hour, plus sales commission

From the comforting, melty cheese of a toasted sandwich made with love, to classic photos of Jimi Hendrix shredding a guitar solo at Woodstock, Potbelly is just a fun place to be. We’re a first-class dive. A place to take a break from it all. Sure, we make the best toasted sandwiches in all the galaxies (sorry aliens, but it’s true). But we serve them up with a smile. That’s easy when you love what you do: Making people really happy with craveable food, from our toasty sandwiches, soups, salads, fresh-baked cookies and hand-scooped milkshakes. We are looking for a highly motivated and energetic Catering Coordinator to help manage and grow our catering and back-line business. You’ll play a key role in driving sales, managing orders, and building relationships with local businesses and customers.

As the Catering Sales Coordinator you will serve as the main point of contact for catering sales at multiple Potbelly Shops located in the surrounding Columbus, Ohio location. The Catering Sales Coordinator should have a track record of restaurant catering sales and servicing and be able to effectively handle contracting and planning while assuring the highest level of customer service. The ideal candidate should also be a self-reliant, high-energy catering professional who can identify, target, solicit and create relationships to book and detail business for multiple Potbelly Shops. This position directly solicits new catering customers through traditional and non-traditional sales techniques- as well as handles incoming inquiries to ensure the highest level of customer and guest satisfaction is met.

Key Responsibilities

Leadership

• Work alongside the Shop Managers to set sales goals and strategies.
• Coordinate delivery drivers and backline associates during peak times.
• Actively prospect/solicit/qualify and close catering business
• Accurately produce and/or review all catering contracts
• Acts as the liaison between customer and restaurant to ensure successful catering orders and generate repeat business

Customer Relations

• Send thank-you notes and follow up on all catering orders.
• Handle customer feedback, ensuring satisfaction and addressing concerns effectively.
• Maintain catering collateral and manage the shop’s delivery trade area.
• Manage house accounts and ensure accurate payments and databases.

Sales and Revenue Growth

• Strive to meet and exceed sales goals; communicate daily with District Manager on sales performance.
• Lead targeted canvassing and customer correspondence to drive backline sales.
• Respond promptly to catering quote requests via email.
• Monitor sales trends and update the team on performance.

Profitability and Accuracy

• Ensure all catering orders are fully accurate before delivery.
• Suggestive selling of extras and sides by phone and in-store.
• Use tools to ensure the correct amount of product is provided with each order.

Physical Demands

• Ability to stand or walk for a minimum of 4 hours.
• Ability to drive throughout the day to multiple locations in the Columbus, Ohio surrounding area.
• Regularly lift up to 10 pounds, occasionally up to 50 pounds.
• Must be able to work in warm and cool environments with a variety of noise levels.
• Tolerance for potential allergens, including peanuts, eggs, dairy, gluten, soy, seafood, and shellfish.

Qualifications

• Position requires incumbent to be at least 21 Years of Age with a High School Diploma or equivalent.
• Minimum 1 year of Catering Sales experience required.
• Reliable Transportation Required with MVR Background Check approval.
• Exceptional multi-tasking and customer service skills.
• Must be motivated, self-confident, and goal-oriented.
• Excellent verbal and written communication skills.
• Strong computer skills, including proficiency in Microsoft Word, Excel, and Outlook.
• Ability to work in a fast-paced environment with a sense of urgency.
• Ability to work well in a team and consistently perform at a high level.

Why Join Us?

• Be part of a growing, dynamic team.
• Opportunities for training and advancement.
• Flexible hours and part-time work.
• Competitive pay, with the potential for commission and performance bonuses.
• Benefits Available for full-time employees that include Medical, Dental, Vision, Life, Paid Time Off, and Meal Discounts
• Auto and Phone Allowances Provided

Ready to Join Our Team?

If you're passionate about customer service, sales, and working in a fast-paced environment, we want to hear from you! Apply today to become a Catering Sales Coordinator at Potbelly and help us make great things happen!

Salary : $17 - $21