What are the responsibilities and job description for the YARD/DRIVER/SALES ASSOCIATE position at Potter's Home Center?
Yard/ driver
The Lumber Yard Worker and Driver is responsible for providing excellent customer service while safely loading a customer’s vehicle with products purchased from Ace Hardware. The products should be loaded safely and efficiently while being a positive representative of Bolster’s Ace Hardware.
Essential Duties and Responsibilities include the following. Other duties may be assigned by management.
Loading and unloading delivery trucks and verifying that the paperwork is accurate and complete.
Keeping the Work Yard clean and safe from hazards.
Greet customers throughout the store and Yard. Thank customers when finished and when they are leaving the store.
Possess a friendly outgoing demeanor, work well with customers as well as associates.
Operate forklift with proper training and certification.
Assist in creating a positive, professional, and safe working environment.
Possess a strong knowledge of the yard inventory and location.
Assist customers throughout the location providing customized service with the intention of amazing every customer every time.
Physical Demands
Lifting weights up to 90 lbs.
Working in climates
Ability to work on your feet for long periods of time.
Bending and climbing
Sales
The Sales Associate will assist in the receiving, stocking, pricing of all merchandise and help maintain a clean and orderly merchandise presentation and overall store cleanliness.
Essential Duties & Responsibilities
Include the following. Other duties may be assigned.
Customer Service:
• Provide a positive representation of Ace Hardware.
• Proactively assist customers in solving problems.
• Greet customers entering and throughout the store. Thank customers when finished and when they are leaving the store.
• Possess a friendly outgoing demeanor; work well with customers as well as associates.
• Ensure all pages and calls are answered promptly, courteously and effectively.
• Forward any customer complaint that cannot be handled to a member of management.
• Possess strong product knowledge and knowledge of store layout and location of products.
• Assist customers throughout the store with personal, customized service based on the premise of amazing every customer, every time.
Store Operations
• Assist in creating a positive, professional and safe work environment.
• Assist with receiving, checking in and stocking of merchandise throughout the store.
• Assist with maintaining back stock levels.
• Assist with daily maintenance, orderliness and cleanliness of the sales floor, stock room and outdoor merchandise area.
• Assist with providing a clean and orderly sales floor, including end caps and ad merchandise.
• Assist with merchandise resets through the store.
• Provide assistance to Department Specialists, i.e. price changes, special orders.
• Ensure signage is current throughout the store.
• Operate forklift with proper training.
• Communicate any Store Support Center issue to General Manager for follow up.
• Communicate any merchandising, cost control or sales idea to General Manager.
• Participate in store meetings.
• Be professional in appearance and actions.
• Perform all other duties as assigned.
Education/Training:
High School or GED equivalent.
Experience:
Formal retail experience preferred.
Physical Demands:
Standing, walking, lifting (up to 25lbs) and climbing.